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2.4

I purchased tickets online and I was unable to return the tickets 1 hour before the show started. The website had an error and it did not allow me to return it.

I was not able to screen shot the website. The next day, I waited 45 minutes to chat with a representative and he was unable to assist me. Not only that, he signed off immediately without giving me the opportunity to respond. I have attached a screen shot of our chat log and i have sent this to their customer service email.

Same, rudeness and they have the audacity to tell me to continue shopping at Fandango. No way!

Reason of review: Poor customer service.

Monetary Loss: $13.

Preferred solution: Full refund.

Fandango Cons: Lack of professionalism, Nobody answers their phone, Lack of solving the issue.

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