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I bought 2 tickets online from FANDANGO to The Post at Union Sq Regal, NYC movie for 5:50 Dec 25; made the purchase at 5:29 Dec 24. Got the confirmation from Fandango for 5:50 Dec 24and realized it was the wrong date.

( I couldn't even physically get to the theatre in 20 minutes.) I frantically tried to cancel but there is no apparatus in place to cancel unless you are a Fandango VIP -- I had bought as a guest. By the time I signed up for Fandango VIP, time had passed the movie I hadn't meant to buy a ticket for had passed, I couldnt get my money back.

The point is -- there is no way to cancel your purchase even minutes after it is made with Fandango. This is wrong.

Reason of review: Order processing issue.

Monetary Loss: $38.

Preferred solution: Full refund.

Fandango Cons: Customer service, Refund time, Just wanted an exchange.

Location: 850 Broadway, New York, NY 10003, USA

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