I purchased a ticket online, but the theater was closed when we arrived due to weather. I contacted customer service via Live Chat. Waited over 30 mins for a reply. Was told they are unable to give refunds after the movie time. I had to remind them that the movie never...Read more
My son attempted to purchase movie tickets for himself and his friends. The fandango website was malfunctioning and kept changing all the details he entered. At the last minute, the fandango website changed the day to that same day. He was attempting (for 40 minutes)...Read more
I didn't like
- No refund of 106 for website malfunction
Was very excited to receive this gift card. Tried to use it at the theater and was told I had to order online. AMC gift cards allow you to use it at the theater. So OK, my next outing I ordered two tickets online. Got a $1.50 "conveince" fee. Who's conveince? Not happy...Read more
Fandango - Big rip off. Convenience fee.
Since when is an online purchase considered convenient? 1980?
Fandango - *** customer service
Web site gave me tickets for a movie 35 miles away. Then refused refund
Fandango - Didn't get the confirmation email on time.
Couldn't refund because show had already started even when they sent confirmation email 4 hours late.
Fandango - Free Star Wars Poster
Free my foot. Aside from the fact that you have to write down long code and enter into the free offer email, you have to pay $6.95 shipping. So much for the free offer. Combine this with all the pop-ups you have to put up with in Flixster since Fandango took over and it just adds to The Angst of dealing with anything Fandango related....
I got a fandango gift card for Christmas. I decided to take my kids to see star wars i purchased 2 tickets with the gift card then tried to go back and purchase some for my kids as well as we are sitting outside the theater. My debit card was flagged and cancelled...Read more
I went on line to buy a ticket for a specific movie, date, and location. Went through the entire purchase process, printed ticket, etc. A friend pointed out to me that the ticket was for a completely different theater in a completely different and for me inaccessible...Read more
I didn't like
- Unclear website
I Purchased tickets to Star Wars and realized I signed up for the wrong movie times so I canceled the transaction and re-purchased the tickets. I noticed in my credit card summary that they neglected to give me my convenience fee back. When I called to complain, they...Read more
We purchased tickets for a show, upon arriving at the theater we discovered we had not received a confirmation email with our number to pick up our tickets. We called fandango and after being on hold for over 25 minutes we hung up and found a live chat link. After...Read more
I bought tickets on Friday for an 1130 AM showing of Star Wars on Tuesday. I arrived at the theater at 1100 on Tuesday only to find out the movie had been cancelled over the weekend. No email or text from Fandango in advance alerting me that show had been cancelled....Read more
bought 2 movie tix for 7:30pm show.....needed to cancel. Site says can cancel before movie starts ( I tried cancelling at 6:15 pm)....the problem is YOU CAN'T GET ANY CUSTOMER SERVICE to help you cancel. The Fandango site said my email address didnt exist. This is the...Read more
Bought 3 egift cards for Christmas, no one ever got them, yet I was charged. Trying to get a live person on the phone for the last week to cancel, currently been on hold to talk to someone for 50 minutes. I will never do business with them again! HORRIBLE!!!!!!!!!!...Read more