Fandango Reviews

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New Reviewer
Participated in the activate rewards.com/military program. Submitted required documentation and received email indicating review. Received this: style=" style="Dear Al Turner After receiving your initial request F8W2DBT2XY, we have not received verification of your...
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ID
#2305402 Review #2305402 is a subjective opinion of poster.
Cons
  • S c a m
Loss
$10
Preferred solution
Let the company propose a solution
New Reviewer

Not getting email

No email for purchase vhhhhhhhhhhhhhhhjjjjjjjjjjjjjjjjkkkkkjgdsbgfddethjkiyfdhhuukkkkkkfggghhjjkkkkkk
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ID
#2840299 Review #2840299 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Website bought us tickets to another state, was 2 minutes late to try and get a refund

Fandango - Website bought us tickets to another state, was 2 minutes late to try and get a refund
Fandango - Website bought us tickets to another state, was 2 minutes late to try and get a refund
Bought two tickets online and two in person, the online ones ended up being for another state (we put our address in, and it selected the nearest Alamo theater, it was a street we all recognized) got to the theater and were told we couldn't get a refund for the online tickets, called customer support at 6:23 (movie started at 6:20) couldn't get a refund?! Really Customer support sends you to the website which obviously won't give us a refund, we have pictures of all purchased tickets in person and online, also pictures of refund for in person tickets. Website is a scam

User's recommendation: Website was very scammy.

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ID
#2828809 Review #2828809 is a subjective opinion of poster.
Loss
$29
Preferred solution
A refund or equivalent online

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Verified Reviewer
New Reviewer

Still nothing on promo tickets forjungle cruise this. Is 4th attempt no one seams to care

No body seams to care i haven't heard from you about the apple bees promo ticket for jungle cruise movie this is the 4th time i contracted you my name is jim phone number is 412 515 **** or am i wasting my time with your company

User's recommendation: If say you wil replie in 2 to 5 days then do it and not lead customer hanging.

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ID
#2790645 Review #2790645 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Cons
  • No resolution to problem
Loss
$27
Preferred solution
Deliver product or service ordered
New Reviewer

Horrible

Cant get a simple question answered. I just want to know if your gift cards expire and card balances

User's recommendation: Direct calling feature and not go thru different places and still can’t get an answer.

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ID
#2763195 Review #2763195 is a subjective opinion of poster.
Location
Lynwood, California
Cons
  • Unclear website
  • No response

Theft and horrible customer service

I purchased movie tickets and when we got to the theater were told the show was cancelled and that my money was refunded. When I checked, my refund was never received. I called and was put on hold for over 30 minutes and took a callback. I had to jump through hoops to prove the show was cancelled and was told I couldn't have my full refund returned, they were keeping the convenience fee. Furthermore, I'm not the one who cancelled the theater is, so I should get the whole thing back, especially after all the hoops I had to jump through.

User's recommendation: Buy your tickets from the theater right before the show.

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ID
#2676506 Review #2676506 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
New Reviewer

Refund tickets from last night due to a car accident we had have didn’t make it to the theater would like get exchange for tonight shows please

We had gotten into an accident and was would've never able to make it to the movie's theater, would like to refund my tickets or reimburse them to me for our tonight's showing.
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ID
#2636970 Review #2636970 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

Help please

Movie tickets purchased yesterday on Friday for F9, we had gotten into a car accident last night would like to know if we can get them for today, bc we didn't make it to our movie last night? Please and thank you
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ID
#2636951 Review #2636951 is a subjective opinion of poster.
Pros
  • App is great
Cons
  • Unavailable customer service
  • Poor online userability
Loss
$48

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Verified Reviewer
New Reviewer

Refund

I bought 4 tickets for my friends and i to see Mortal Kombat and they wouldn't let us in because I am 16 years old and it wouldn't let me refund the tickets cause the movie already started by the time they told us we couldn't see the movie. I would like a refund from fandango.
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ID
#2518265 Review #2518265 is a subjective opinion of poster.
Loss
$51
Preferred solution
Full refund

They charge my card twice after looking a movie went to the movie theater next to my house because it was charged for a Miami location! I live in Port Richey Fl.

I was charged twice for a movie ticket I'm not even in Miami Florida I live in Port Richey Florida went to your thing to dispute it and they are closed!! All week until the weekend!!!
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ID
#2492192 Review #2492192 is a subjective opinion of poster.
Location
Port Richey, Florida

Unacceptable online service

11/30/2020 I was in the process of trying to find a theatre that's open and showing what I want to purchase a ticket for. Three times, the website page was covered by a notice saying, "Sign up for ....... and then return to ....." There was no way to return to the theatre search through Fandango without agreeing to following those instructions. The sign-ups were for random services that I have no interest in. Being held hostage to having to purchase something or sign up for something to return to the supposedly free website service is absolutely outrageous! I'm done with Fandango until this is practice is eliminated.
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ID
#2312108 Review #2312108 is a subjective opinion of poster.
Location
Lacey, Washington

Warning Others Not to Use FandangoNow

Horrible Streaming Service. They charged me 2 times for 1 movie. I called them just to get nowhere. Go with Amazon or Google Play because FandangoNow SUCKS!!! Fandango deserves a -5 (negative 5 stars)

User's recommendation: Rent movies elsewhere.

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ID
#2310955 Review #2310955 is a subjective opinion of poster.
Location
Buckhannon, West Virginia

My refund

I want my refund, never got 2 see the movie because of the pandemic, why do I have 2 go through all this non sense, either u all going 2 refund my money or not. Dont have time 4 all this mess.
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ID
#2253965 Review #2253965 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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Verified Reviewer
New Reviewer

Gift card issue

Trying 2 get my refund I never received. The movie Hot Spot.
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ID
#2250121 Review #2250121 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Pros
  • Online purchases
Loss
$22
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Every month Boost Mobile gets me a Fandango movie, well I had been working a lot so in July I decided to get my movie later than I usually do, It gave me a hard time so I called, the lady was non cari

A movie purchase through Boost mobile and az I put the coupon code ib it will not let me see the movie I have been purchasing a movie every month and today it is giving ms a problem
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ID
#2068128 Review #2068128 is a subjective opinion of poster.
Service
Fandango Movie Rental
Pros
  • Ability to purchase movie tickets online
Cons
  • Lack of help with a refund online or over the phone
Preferred solution
Deliver product or service ordered

No audio in the movie

I rented Ip man 4 it played well but there were no audio, we closed and reopened the app and still don't hear nothing. Im pretty mad about and i would like to have a good service. It had happened to me already, last time I had to rent anothet movie twice. If this continue I wont use this app and not recomended to anybody
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ID
#1916686 Review #1916686 is a subjective opinion of poster.
Location
Indio, California

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