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Most Helpful
1.0
Details
Used promo code that my daughter & I worked very hard for to win from radio station. We went online & got 4 tickets (total value $60 @ $15/ticket) for the 11:05 pm showing. I don't know about others, but to me $60 is a lot of money. Unfortunately we got a call from the...
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1 comment
h.kitchener
#1737422

Why don't you dispute the charge---you haven't paid for them yet if you used a credit card and state in the dispute reasons what you said in your complaint about refunds available, etc. At the very least Fandango will be charged a "dispute charge fee" of some $25, just by your filing the dispute.

Review
#1633336 Review #1633336 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Reason of review
Work Experience or Job Application
Loss
$60
Preferred solution
Price reduction

Never use Fandango gift cards

1.0
Details
was given a $25 gift card and could not finish the ticket purchase process. Their on line support said that I needed to use a different browser after changing to their recommended browser still could not get the purchase done they said it was a invalid pinn# (wrong) we sent a picture of the card showing the pinn and card number. we finished with customer support by them telling us the would get back to us within 24hrs. this is a total rip off. I think it is stealing, they also do not tell about the service charge,
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Review
#1704588 Review #1704588 is a subjective opinion of poster.
Product
Fandango Gift Card
Reason of review
Order processing issue
Loss
$25
Preferred solution
Full refund

Fandango - RIP OFF

1.0
Details
I was given a gift card for $25.00, used it once for about $11.00, could not use it again, spent about an hour on chat where the customer service rep told me they fixed the problem-NOT, I still cannot use it!
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Review
#1701343 Review #1701343 is a subjective opinion of poster.
Product
Fandango Gift Card
Cons
  • Cant use my gift card
  • Cant talk to a human
Reason of review
Problems with payment
Loss
$14
Preferred solution
let me use my card!!!
Tags
  • Fandango Movie Gift Cards

Fandango - Customer service is a joke!

1.0
Details
Their customer service is a joke. My tickets were not available at the time of the movie. I asked for a refund, and they told me it was after the showtime. I couldn't necessarily call them at the time of the movie, since I purchased additional tickets at the theatre when they didn't have the ones from Fandango on record. I wasn't going to miss the movie I'd shown up for. As previous customers before have stated, they WILL NOT refund you, even when it's their service that has not met the obligations of the service they're supposed to provide. This company has stolen $40 from me, and I would never recommend anyone uses them for purchase of movie tickets ever.
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Review
#1699386 Review #1699386 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Full refund
Tags
  • fandango refund

Fandango - No ticket from today's purchase on my account

1.0
Details
No response Service discontinued
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Review
#1698366 Review #1698366 is a subjective opinion of poster.
Cons
  • That the service did not work
  • Did nothing to help
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Fandango - Rewards Program not what it seems

2.2
Details
I am VERY DISAPPOINTED in the limits with the Fandango rewards program. I have purposely used Fandango to purchase tickets instead of my local theatres site. When I finally get enough $ for two rewards I find out I only have 2 weeks to redeem it. Then when I try to use it I learn that it will only work on a limited number of movies. Of course the only movies it is good for I have seen or is not showing in my local theaters. There really needs to be a disclaimer in your ads that you "Get a $5 reward" that the movies you can see is limited. What a waste of what could be a good program.
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Review
#1697485 Review #1697485 is a subjective opinion of poster.
Service
Fandango Customer Care
Pros
  • Convienence
Cons
  • Only can use rewards on a limited number of movies
  • Only give you two weeks to redeem
  • Customer support live chat they were rude
Reason of review
Poor customer service

Fandango - Cancel tickets

i need it canceled. please and thank you
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Review
#1687324 Review #1687324 is a subjective opinion of poster.
Reason of review
cancellation
Loss
$7
Preferred solution
Full refund

Fandango - Ridiculous

1.0
Details
I accidentally purchased tickets for Zombieland double tap for 9:45am 10-19-19 at Country Club Hills IL. I attended to purchase tickets for Zombieland double tap for 9:45am 10-21-19 at Country Club Hills IL. Almost immediately after I purchased the ticket I realized I made a mistake. I contacted fandango by online chat. I started the before the movie started. I waited several minute to speak with someone and was disconnected. Then I contacted the online chat again. After 10-12mins later I finally spoke to someone that told me it was nothing they can do because it was after the movie started. This is ridiculous, this is terrible customer service. I realize the I made the initial mistake but this policy has to have some exceptions. I was waiting online to speak with someone almost immediately after I made the purchase.
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Review
#1684395 Review #1684395 is a subjective opinion of poster.
Service
Fandango Customer Care
Pros
  • No pro
Cons
  • Lack of help with a refund online or over the phone
Reason of review
Poor customer service
Loss
$8
Preferred solution
Full refund
Tags
  • Terrible

Fandango - Terrible and rude

1.0
Details
I couldn’t make the showing we wher 5 minutes late, we wanted an exchange by the time the waiting call dropped my call twice the 3rd time they want to question and disputed my reason. They stole my 20 dollars hope it goes to good use, that’s embarrassing for them I will never use this website, I couldn’t even get an exchange I never printed the tickets or anything
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Review
#1679078 Review #1679078 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund

Fandango - Criminal activity

1.8
Details
I purchased tickets for a local theatre for tomorrow night for 5. The tickets were then sent to my email for tonight and for a theater in washington D.C. I cancelled the initial request but fandango kept over 8.00 as a convenience fee. I called and was told, "no one atter what the circumstances," the fee is never returned. So, every time the are in error they make money from every potential customer, regardless of the circumstances. They should be arrested.
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Review
#1665745 Review #1665745 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Cons
  • No control if a problem develops
Reason of review
Return, Exchange or Cancellation Policy
Loss
$8
Preferred solution
Refund convenience fee

Contact Fandango Customer Service

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
All Fandango Contacts

Fandango Products and Services Reviews

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Fandango - Ticket credit request

1.0
Details
I bought two tickets on fandango.com but I could not attend the movie for an emergency call that I immediately received on the same page, so I canceled the tickets I bought. the message I received was that a Manager should approve my request and i would be notified by email, so I waited and I waited. After a month i called to make a complaint, they told me that I don't qualify because I am not a VIP. I was assisted by a supervisor named Jennifer she was very bad and rude to attend a fandango client, she could not even give me a credit for a movie, she is the worst person ever, this was a very bad experience at Fandango, I do not recommend it to anyone very bad service.
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Review
#1664261 Review #1664261 is a subjective opinion of poster.
Service
Fandango Customer Care
Pros
  • Fact i can purchase tickets in advance for a showing
Cons
  • Poor company image
Reason of review
Return, Exchange or Cancellation Policy
Loss
$26
Preferred solution
credit for 2 movie tickets.