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I’m respectfully requesting that you Close This Account. Your service is a rip off for sure when you put your trust in a computer system that gives error messages like “Try Again Later” or just a big simple “System Error” when you’re trying to initiate a credit and...
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1.9
#1395738
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I had a work reward of $50, I used it towards 3 E-codes of $15 each totaling $45. At the time of purchase on my company portal there was NO fine print, it only had an amount USD $15. I immediately went to the Fandango site and attempted to purchase 5 $6 tickets. I...
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1.6
I didn't like
  • Total lack of regard for customers
  • Value or price
#1390010
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Fandango are CROOKS!!!!

Never ever purchase tickets from This company! I bought tickets to see smallfoot and the theater CANCELLED the movie!!! I contacted their customer support the next day and was denied a refund saying I contacted after the movie started?!?! I said HUH! There was no movie to see!!! They refuse to refund me the money!!!! Will never do business with this shady company!!!!
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1386160
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Return policy is crap. I tried to get a refund before the movie started. I then tried on the phone but was on hold for 40 minutes. The movie had started and they won’t refund. Now I am out 57 dollars and didn’t get to see the movie. Customer service is terrible I was...
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I didn't like
  • Unavailable customer service
  • Bad response time
#1385516
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I tried to use my gift card online and have the remainder of my charge go to my paypal account, but the entire transaction got chargedto paypal even though i saw where the gift card was applied. When i talked to SHELLY, supposedly a supervisor, she refused to refund...
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1.0
#1368815
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My mother had sent me three gift cards, and when I tried to order tickets online ... it was a long process of 'there's been an error with your order'. The first time I tried the gift cards, I thought that I was doing something wrong. When it worked the second time, and...
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#1363597
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Fandango - Inflexible refund policy

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.
#1357448
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Fandango - Inflexible refund policy

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1357444
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I could not complete a purchase with a gift card in Fandango. The site kept coming back with error messages that could not be fixed. Called their customer service and they wanted me to change my browsing app so it could work with their site. And to top it all they...
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1.0
I didn't like
  • Poor website
  • Quality
  • Customer service
#1352697
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Contact Fandango

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
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An error occurs and stops right there. All my information including the Pin# was used so I'm pretty sure it 'ate' my gift card of $25. Nice. Seems there is no way to actually talking to anyone and the one answer I found Fandango saying was, "Sorry for the inconvenience...
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1.0
#1349920
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