Their online system double charged me for tickets and after 3 months I'm still trying to get a refund. Ive contacted them numerous times by phone, email and chat, have sent them a copy of my bank ststement at least 5 times and it seems that they are not even looking at...Read more
Fandango - Rented two movies then $25 gift card states unable to use
Used fandangonow app on my ROKU. Rented 2 movies with $25 fandangonow gift card, then it start saying gift carf cannot be used. Went to check balance and it wouldn’t allow me to, kept saying card invalid. I still should have had $15 left at least.
There system malfunctioned and changed my movie time. I didn’t find out until I arrived at the movie theater. I was told by a rep to crest an account to get my refund they didn’t refund my money. Everyone please file a complaint with the federal trade Commission so we...Read more
Forget about getting a refund and being informed that since they are a 3rd party vendor you have to wait 10 business days for things to go to corporate. The agent who I spoke to made it seem as if he was going to process things right away. Don't waste your time,...Read more
On the Sunday morning of the time change (March 11), we arrived at the theater after having reserved tickets on Fandango for a 10 o'clock show the night before. That was the earliest available show on the website. When we arrived, the tickets printed out for the 9 am...Read more
I used a new (first-time) gift card and signed in as a guest. Never got a confirmation on my gmail and had to repurchase tickets at the theater. Since then I have signed up with Fandango VIP and my purchase history shows nothing, though my card balance is down by the...Read more
Fandango sold me tickets to a theater that was broken. They refuse to refund the "convenience fee" even though there was no possible way I could attend the movie. It was an hour and twenty-six minutes for them to answer the customer service chat line and the guy kicked...Read more
I didn't like
- Awful customer service
- Being on hold for over an hour
Fandango - Charged twice for one ticket
I ordered my ticket for Black Panther on Fandango to go to the movie for a matinee in Providence Mount Juliet TN I was charged for two tickets by the way I went by myself called customer service sat on there for 45 minutes with no response poor customer service I have bought movies I have bought movie tickets I have rented movies on Fandango used to love it but their customer service is poor
Bought tickets for me and a friend for Black Panther on Sunday of opening weekend. The whole parking structure was filled, and I was directed on out of the parking area. Did an open chat with Fandango service rep online, that took almost a full hour of wait, even...Read more
Fandango - Wrong day, theatre, movie
I wanted Black Panther tickets for Tuesday at a theatre 2 mules from my house. Chose show time and was sent to pay. Paid credit card. Got immediate confirmation for Game Night tonight at s theater 13 miles away. If they don’t respond in 4 hours, I am out the ticket price. I hope it isn’t a racket of skimming money out of the public. Next time I will just go to the box office myself.
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