Fandango

I attended a screening at AMC Lincoln Square yesterday. The sound in the theater was broken (dialogue only coming through one speaker in a far corner of the theater), but the staff said it would be fixed, each of the several times we asked.

It never was, and when I asked the theater manager, he said I'd need to contact Fandango. (He also said the sound issue was a known, ongoing problem.) Fandango refused to help, saying that refunds must be initiated "prior to showtime".

It should be clear that it's impossible to ask for a refund before you are aware that the theater isn't working, and while you are actively being told by theater staff that they're working on the problem.

Please address this issue, and provide a refund for transaction #A018139****

I'd give them 0 if that was an option. I have never experienced so many issues trying to spend money.

You are not guaranteed anything when you give them your money. They can cancel at anytime and then good luck getting your money back or even a human to assist you. The same dude Nkosinathi, N does NOT care about their customers nor their experience. Their entire revenue stream is based on the $1 "convenience fee" that they will not refund, regardless of who cancelled.

They cancelled my tickets and concession stand purchase less than 24 hours before my movie. I was asked 567 times to save time and get my food now, so stupidly, I spent $30 on popcorn and drinks for a movie that was cancelled on me without notice. I have yet to receive a refund. Mr Nkosinathi at Fandango support that's provided by @Salesforce, could care less and refuses to give me the confirmation # for the cancelled food that I never cancelled.

To top it off, they are texting me to go get my food. If you give them your money, you'll never get it back. And any credits they issue you, are worthless bc the theatre won't accept "passes". The only way to guarantee you can see the film on the day and time purchased, is to drive your happy *** to the theater the Day before and buy a literal paper ticket.

I feel really stupid seeing the 1.7 rating as I'm leaving a review I wish I had read before I gave them a single penny. $1 taken from every customer regardless if goods or services are provided is what's keeping this company afloat. Don't give them anything bc you won't get anything in return. I've never had such a terrible customer service experience.

And shame on me for not reading a recent review of this scam of a company. No seat is guaranteed so save yourself and buy direct from theatre. Contacted again multiple times and finally got Dimakatso,M, same terrible service and still refuses to give me a confirmation# of the refund they are claiming they issued.

Also disconnected chat and suddenly no one is available. I've left a review on Yelp, the BBB, Reddit and Google and more.

Paid for two movie tickets through the Fandango website . The movie was playing at TLC Chinese theater.

Unbeknownst to me and my BF, there was not one but 3 events going on at the Dolby theater next door (which uses the same parking structure as the Chinese Theater) we had NO access to escalators going up to get the the theater , no access to any elevators either. They were all going down. There were swarms of people leaving the event(s) so I guess parking structure management opted to have the escalators and elevators all going down to facilitate the patrons after the event(s). I saw no visible stair access either.

We got there 5 minutes before the showtime , which usually we have no issues with. There was so much chaos we decided to go back home after spending well Ive 5 minutes to access an elevator . The parking is underground so no Internet access either, which meant I could not cancel my ticket to the movie . Had I know these events were talking place next door to the movie theater, I wouldnt have bothered to purchase tickets.

Anyway, once I gain access to the site again (20 minutes after we get there and exit the structure ) I go to fandango to get a refund and the screen says can not issue refund as the movie has already started , umm, excuse me but we all know there are previews before movies and the actual movie doesnt start until 10-15 mins after the posted showtime/previews. I then call Fandangos customer service line and both customer service agents who answered, were basically useless. They kept regurgitating the same Im sorry, we understand verbiage over and over. They told me I had to call the theater myself and have the theater contact them to inform them that we can not access their venue.

Excuse me , but that is not my job. Thats your job as a customer service rep. Its also not my fault that the parking structure has horrible escalator and elevator access and made it basically impossible for us to use them. Not my fault there is no internet access available in under ground parking structure and not my fault there were 3 chaotic events taking place next door at the Dolby theater or whatever theater is next to the Chinese theater .

Basically I spent close to 40 dollars on two movie tickets for nothing. The agent actually questioned me as to why I didnt cancel my order half an hour before the movie started. Excuse me sir, but I just explained to you that we knew nothing about the events taking place and had no access to escalator or elevators as all of them were being used by the patrons leaving the play to whatever event was going on . Had I seen stair access, I wouldve used it .

So In other words not their problem, my problem. Oh well. Im SOL.

Last time I used their horrible site . Ill make sure to tell others to stay clear of them and their horrible customer service too.