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My first experience was a bad experience. I have banned Fandango for life. S Mart had a promotion. Buy $15 dollars of selected items and get a free movie ticket. I didnt quite get a free movie ticket I got a promo code. I went to the fandango web site and input the zip...
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1.7
I liked
  • Being able to conveniently order movie tickets in advance
I didn't like
  • No response
  • Awful customer service
#1492788
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DON T BUY FANDANGO GIFT CARDS

DON T BUY FANDANGO EXTRA FEES AND HIGH PRICES. CAN T USE THE CARDS AT THE THEATERS. HAVE TO PRINT AND TAKE TO THEATER, 30% HIGHER IN COSTS. I M A SENIOR AND NO DISCOUNTS.
1.1
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I didn't like
  • Price
#1485413
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Fandango - Gift card won’t work! FRAUD/SCAM

Bought a $25 gift card for my teenager and every time she tries to purchase tickets it comes as an error cannot process message Tried contacting customer service on line and via phone and can’t get ANYONE to assist me. Wasted $25 with nothing to show for it. This is awful! I will never by a movie through their app or website ever again. Unbelievable that there is no recourse for this! Such a scam and from the looks of all of the bad reviews, they are making a killing on consumers buying useless gift cards with no refunds or solutions in store! That’s FRAUD!!! Wtf
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Website
#1485038
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Fandango gift card problem

I was given a $$25 gift card by a friend. Tried to use it twice. Was charged for 2 movies on the card and was never given an e-mail confirmation. I tried every way possible to speak with a Fandango agent - never could accomplish it. I want a refund to my gift card! This happened yesterday and the day before! Linda
#1481197
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Fandango - Gift card

I would like to speak with an agent!
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1479982
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Fandango - Refused to refund service fee despite fire at theater.

Went today with kids to theater. Theater had a fire and was closed. Fandango refused to give a complete refund (despite not believing me and verifying the fire actually happened) - they refused to refund the service fee. What service did they provide if they event never happened?
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
I didn't like
  • Refusal to refund the convenience fee
#1476572
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Fandango - Problem with gc or pc?

Try using Fandango Self Service Tool to get the most updated balance or status for the gift card or promo code. Go to fandango.com click on gift card then click on check your balance. If your gift card has a pin then enter the card number or if you see a claim code just into the claim code and click check your balance
#1464140
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PROBLEM BECMING A VIP Fandango member

I have bought two or three sets of tickets and cannot get the VIP Customer program to accept my new (or old) password. I sign on and then request to purchase as a member but it will not let me. I've had issues with it for weeks. Susan Belford 301-806-0141 Don't know my member number but it says I am registered as a VIP susanbelford@verizon.net or it could be susanbelford20@gmail.com
1.0
Details
Customer service
Website
#1462977
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Fandango - Bad website none working

Tried many times purchase tickets. Put all absolutely correct information. Credit card had zero valance. Everytime Fandango state unable to process into not charged. Tried calling customer service. Waited 40 minutes, no answer
#1456934
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Contact Fandango Customer Service

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
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Fandango - Very bad sdrvice

Tried four times putting all correct info including correct credit card info with zero valance. Message back unable to proceed. Called Fandango customer on hold 50 minutes no answer
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1456925
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