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Fandango - Inflexible refund policy

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.
#1357448
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Fandango - Inflexible refund policy

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1357444
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I could not complete a purchase with a gift card in Fandango. The site kept coming back with error messages that could not be fixed. Called their customer service and they wanted me to change my browsing app so it could work with their site. And to top it all they...
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1.0
I didn't like
  • Customer service
  • Poor website
  • Quality
#1352697
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An error occurs and stops right there. All my information including the Pin# was used so I'm pretty sure it 'ate' my gift card of $25. Nice. Seems there is no way to actually talking to anyone and the one answer I found Fandango saying was, "Sorry for the inconvenience...
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1.0
#1349920
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I went online to buy advanced movie tickets to the AMC Ahwatukee 24 theater. When I went to the theater I discovered that I bought tickets to a totally different theater for the same movie. I feel that I was intentionally guided to a Harkins. Sad I really wanted to...
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I didn't like
  • Unclear website
#1335660
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Theater showed the English dubbed version instead of the advertised subtitled version, admitted it was the wrong film playing, never fixed it, no-one on staff at that time to talk to besides kids working the concession stand and ticket booth. Because I had to wait...
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1.0
I didn't like
  • Refusal to issue a credit after the wrong movie was shown
#1328942
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DO NOT PURCHASE MOVIE TICKETS THROUGH FANDANGO!!!! They clearly do not care about their customers and they have the WORST CUSTOMER SERVICE EVER!!!! I purchased two movie tickets through Fandango for a 10:30 pm show time and my boyfriend and I arrived at the AMC movie...
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1.0
I didn't like
  • Refused to refund
  • Refusal to make an exception to refund policy
  • Rude customer service
#1324699
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Bought tickets but was unable to make show and I did not cancel before showtime. My ticket was not scanned so they should be able to check that. All i got was a corporate response saying sorry, I did not cancel on time When I bought the tickets i used a gift card. I...
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#1316474
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Fandango is a horrible company. I used Groupon tickets to go to a movie on my sister's birthday. It ended up we met friends up at AMC and found out that they changed their seating and now you have to reserve all seats. So some of us had pre-purchased tickets and some...
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2.0
I didn't like
  • Thier refund policy
#1314036
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Contact Fandango

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
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I accidentally purchased tickets to the wrong theatre. I waited over an hour to get a "call back" because their chat service sucks and resets everytime your screen saver comes on or you switch windows so you go back to the end of the line in the QUE. Which had 20 chats...
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#1312099
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