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ILLIGAL SYSTEM! tried to get a refund for tickets I purchased for a movie we couldn’t make. It was too late to contact customer service and I Didn’t have a WiFi connection so I had to wait till we got home.... they wouldn’t refund me because the showing time was...
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Company wrote 0 private or public responses to the review from 20 hours ago.
1.0
#1420856
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26 November as I was attempting to make my ATandT TwoforTuesday ticket purchase at my usual Regal theater where ATandT pays for you to take a guest. Fandango popped up and it charged me two ticket prices. When I tried to cancel, immediately, it charged me 3.40! Not...
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Company wrote 0 private or public responses to the review from Nov 27.
1.8
I didn't like
  • Refund policy
  • Bad response time
  • Purposeful refusal of any discounts by deception
#1408963
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Fandango - Horrible - NO CUSTOMER SERVICE

Wasted 45 minutes with NO SOLUTION, when I was unable to simply buy 2 tickets! What a WASTE of my valuable time! Customer "No" service sucked
Company wrote 0 private or public responses to the review from Nov 22.
1.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1405906
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I’m respectfully requesting that you Close This Account. Your service is a rip off for sure when you put your trust in a computer system that gives error messages like “Try Again Later” or just a big simple “System Error” when you’re trying to initiate a credit and...
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Company wrote 0 private or public responses to the review from Nov 07.
1.9
#1395738
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I had a work reward of $50, I used it towards 3 E-codes of $15 each totaling $45. At the time of purchase on my company portal there was NO fine print, it only had an amount USD $15. I immediately went to the Fandango site and attempted to purchase 5 $6 tickets. I...
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Company wrote 0 private or public responses to the review from Oct 28.
1.6
I didn't like
  • Total lack of regard for customers
  • Value or price
#1390010
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Fandango are CROOKS!!!!

Never ever purchase tickets from This company! I bought tickets to see smallfoot and the theater CANCELLED the movie!!! I contacted their customer support the next day and was denied a refund saying I contacted after the movie started?!?! I said HUH! There was no movie to see!!! They refuse to refund me the money!!!! Will never do business with this shady company!!!!
Company wrote 0 public responses to the review from Oct 21.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1386160
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Return policy is crap. I tried to get a refund before the movie started. I then tried on the phone but was on hold for 40 minutes. The movie had started and they won’t refund. Now I am out 57 dollars and didn’t get to see the movie. Customer service is terrible I was...
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Company wrote 0 private or public responses to the review from Oct 19.
I didn't like
  • Unavailable customer service
  • Bad response time
#1385516
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I tried to use my gift card online and have the remainder of my charge go to my paypal account, but the entire transaction got chargedto paypal even though i saw where the gift card was applied. When i talked to SHELLY, supposedly a supervisor, she refused to refund...
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Company wrote 0 private or public responses to the review from Sep 29.
1.0
#1368815
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My mother had sent me three gift cards, and when I tried to order tickets online ... it was a long process of 'there's been an error with your order'. The first time I tried the gift cards, I thought that I was doing something wrong. When it worked the second time, and...
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Company wrote 0 private or public responses to the review from Sep 23.
#1363597
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Contact Fandango

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
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Fandango - Inflexible refund policy

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.
Company wrote 0 public responses to the review from Sep 16.
#1357448
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