Mount Laurel, New Jersey
Not resolved

My first experience was a bad experience. I have banned Fandango for life.

S Mart had a promotion. Buy $15 dollars of selected items and get a free movie ticket. I didnt quite get a free movie ticket I got a promo code. I went to the fandango web site and input the zip code of the city I wanted to watch 95240.

Movies popped up and my eyes immediately went to the movie I wanted to see. I scrolled down and picked the movie for the next day. After everything was done I got a confirmation for the movie in a different city. I again put the zip code in and I started to examine the situation and now I see the city.

Why is the only theater in 95240 the third theater listed? Why do you not get a confirmation warning with that theater before and not after you make the purchase. I did not want a refund, just a exchange. Customer service blew me off.

I had to purchase items to get these tickets.

These were not free promo codes. I wont be using fandango again.

Product or Service Mentioned: Fandango Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $24.

Fandango Pros: Being able to conveniently order movie tickets in advance.

Fandango Cons: Awful customer service, No response.

  • exchange refused
  • Unreasonable Company Policy
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