My first experience was a bad experience. I have banned Fandango for life.
S Mart had a promotion. Buy $15 dollars of selected items and get a free movie ticket. I didnt quite get a free movie ticket I got a promo code. I went to the fandango web site and input the zip code of the city I wanted to watch 95240.
Movies popped up and my eyes immediately went to the movie I wanted to see. I scrolled down and picked the movie for the next day. After everything was done I got a confirmation for the movie in a different city. I again put the zip code in and I started to examine the situation and now I see the city.
Why is the only theater in 95240 the third theater listed? Why do you not get a confirmation warning with that theater before and not after you make the purchase. I did not want a refund, just a exchange. Customer service blew me off.
I had to purchase items to get these tickets.
These were not free promo codes. I wont be using fandango again.
Product or Service Mentioned: Fandango Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $24.
I liked: Being able to conveniently order movie tickets in advance.
I didn't like: Awful customer service, No response.