Fandango - Not being able to return tickets after 2 hours.

253 of 319 Fandango reviews

I just lost $59.00 because of your exchange and refund policy.I made a mistake and went to the wrong theater.

By the time I looked at the tickets and we realized it was the wrong theater, it was too late to travel to the correct theater. I can't believe there are no refunds after the fact. Even the theaters where one sees plays has a refund policy if you are a member. I will NEVER use Fandango again.

Also, this is ludicrous to have to write 100 words.

What is this a high school essay?I am truly disappointed that a company doing business has ridiculous policies.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Diversity of Products or Services
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy

Reason of review:
Refund and Exchange Policy
Preferred solution:
Full refund
Monetary loss:
Product or service
Fandango Purchase Policy
Review category
review #672265 by

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Had the same issue 1 Yes 1
253 of 319 Fandango reviews
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Oct 05, 2015 #1043490

You are obviously to *** to even know you are not submitting these comments directly to Fandango.

1 2 Reply

Aug 27, 2015 #1025856

Hahahaha, is this for real?
No one could actually be that dumb.

0 2 Reply
Charles O

Jul 27, 2015 #1012352

You didn't read the ticket, went to the wrong theater, and want to get a refund because of that?
Are you kidding? You should have taken 30 seconds and looked at the ticket before leaving your residence.
It is ludicrous to expect a refund when it was such a silly mistake... and you admitted responsibility.
Your first sentence should have read "I just lost $59.00 because I am dumb."

7 2 Reply

Dec 19, 2015 #1081180 Ithaca, New York, United States

It's *** to blame Fandango for their own error, however there should be more leniency in their refund policy, especially if you will never used the good or service you paid for. *** can happen in less than 2 hours before a movie and tickets are sold a few minutes after the listed time, so why not refund up until that point? They have employees scan Fandango tickets so they know whether a ticket has been used or not. These aren't plane tickets, or a hotel reservation, it's a frickin' movie ticket. They can afford to give customers credit or a refund if they make a purchase and make effort to seek a refund before the time of the film.

3 0 Reply
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