Not resolved

My son bought tickets online for the wrong theater. When he arrived, the Aliso Viejo theater would not accept his tickets and made him pay a second time.

He called the number on the receipt but it's automated and he could not get help. I called the next day and was informed by Brook that we were not entitled to a refund or exchange because the the movie time had already passed (no duh), making the cost of two tickets to the movie approximately $70. I have been on the Fandango website.

It's horrible and confusing with all the ads and pop-ups. It's no wonder my son made the error.

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