Fandango - No refund even though the movie was cancelled!
I purchased two IMAX tickets to a movie. So...PRICEY.
When I arrived at the theater, I learned the movie was cancelled because of a projector failure.. They would not refund my ticket & told me to request one through Fandango.
I tried. Fandango said that the movie had "already started" (it never started), so I could not get a refund.
What a rip off. The additional "convenience fee" was also annoying, since there was nothing convenient about the experience.
It was so frustrating that I haven't used Fandango since. I realize it was an unusual event, but Fandango's lack of customer service is maddening.
I've written Fandango twice and have not received any response.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $60.
Preferred solution: Full refund.
Fandango Pros: Being able to choose my seats, Being able to receive the ticket as a text message.
Fandango Cons: Convenience fee, Not being able to get a refund because the movie was cancelled, Worst customer service.
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