Fandango - Impolite services and ridiculous policy

191 of 282 Fandango reviews

Instead of recommending a movie theater that is close to me, fandango takes for granted that I am going to see a movie at a place that is 4 hours away from my home.Believing that we are living in the 21st century, I sincerely wish this company had a little bit sense on the notion of "technology." Also, the 2-hour no refund policy WITH ABSOLUTELY NO EXCEPTION is the most ridiculous thing I have heard.

I purchased the ticket 1 hours and 55 minutes before the show, and realized that the movie theater they have recommended me is beyond ridiculous right after they charged. I was trying to fix the problem right at the moment, and was unable to do it because "Sir it is violating our policies." And also, fandango rep, it is really polite of you to point out that I am "not correct." (See uploaded screenshot for evidence.)

Customers are always wrong, and you guys always win.

I get it.Perfect.

This review is a subjective opinion of a user.
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More Review Details

Website
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Impoliteness
    • Disrespect for customers time
    • Awful customer service
    • Blames customers

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$40
Product or service
Fandango Movie Ticket
Review category
Tickets
review #740814 by

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