Product: Fandango Website Clear all filters (18 of 18 reviews match)
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Fandango - They don’t care

Fandango - They don’t care
While purchasing my tickets their system auto-populated the WRONG Regal Crown Club membership number and wouldn’t allow me to correct it. When I contacted them about it, the response I got was, basically, “Not our problem. Talk to Regal about it.” I will never use this overpriced ticket service again.
1.5
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
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Product
Fandango Website
#1235223
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Their online system double charged me for tickets and after 3 months I'm still trying to get a refund.Ive contacted them numerous times by phone, email and chat, have sent them a copy of my bank ststement at least 5 times and it seems that they are not even looking at...
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h.kitchener
h.kitchener

Sounds like you allowed them to take money from your bank account. Bad move. Always use a credit card, not a debit card or your bank account info when ordering anything online...

1.2
Product
Fandango Website
#1212912
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Fandango - *** customer service

Web site gave me tickets for a movie 35 miles away. Then refused refund
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Fandango Website
#1164250
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I recently purchased 2 tickets thru my Fandango account; however, when I went back on line to retrieve my tickets on the day of the movie, the Fandango site kept presenting an error message. Therefore I was unable to retrieve my tickets to be scanned by the movie...
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2.8
Product
Fandango Website
#1066829
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Don't bother trying to contact Fandango. They won't help you. Their go to line is that They are doing updates. They won't admit that they are having issues. All that they would say is that they will email you once their "updates" are complete. Seriously?! If in fact...
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1.0
Product
Fandango Website
#1065742
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I logged in to the Studio Movie Grill, faound a movie, clicked on buy tickets, the site redirected me to fandango. I entered in all of the credit card information and clicked to complete the purchase and it gave me an error code saying that the session timed out. I...
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Product
Fandango Website
#1065318
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There was absolutely no way to get to my mobile ticket, not from the confirmation email on my phone or on my computer at home.Luckily, the theater had my back and printed my tickets, while everybody behind me waited for the long-*** confirmation number to get typed in...
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1.6
Product
Fandango Website
I didn't like
  • Total lack of regard for customers
  • Poor website
  • Lack of delivery of the promised mobile ticket
#1059179
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Once again, we tried to reserve seats at a local movie and were unable to do this with the Fandango website and a gift card. The website led you through a 5 minute process only to provide an error message after activating the purchase button. The website must be...
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Product
Fandango Website
#1046819
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I had the worst experience with the customer service guys, purchased tickets worth 105$ and I was charged with 9$ convenience fee, they didn't mention the language of the movie I have pointed them out that their site didn't have all the info and also told them other...
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Product
Fandango Website
#1037532
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The website is incredibly slow, constant 500 errors, and it logs me out of my profile every time I switch pages.It will time me out 3 minutes early out of a purchase after waiting 5 minutes to load the next *** page, and then lock the seat I had whilst telling me I...
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Anonymous
billscior

The movie industry should DEMAND something better than this piece of garbage! How did this become the standard that we have to use to search movie times and locations - it cr...

1.0
Product
Fandango Website
#1019475
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