Product: Fandango Website Clear all filters (15 of 15 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I recently purchased 2 tickets thru my Fandango account; however, when I went back on line to retrieve my tickets on the day of the movie, the Fandango site kept presenting an error message. Therefore I was unable to retrieve my tickets to be scanned by the movie...
Read more
2.8
Product
Fandango Website
#1066829
Reply to reviews
Don't bother trying to contact Fandango. They won't help you. Their go to line is that They are doing updates. They won't admit that they are having issues. All that they would say is that they will email you once their "updates" are complete. Seriously?! If in fact...
Read more
1.0
Product
Fandango Website
#1065742
Reply to reviews
I logged in to the Studio Movie Grill, faound a movie, clicked on buy tickets, the site redirected me to fandango. I entered in all of the credit card information and clicked to complete the purchase and it gave me an error code saying that the session timed out. I...
Read more
Product
Fandango Website
#1065318
Reply to reviews

Fandango Website Review

#1017553
1.0
Details
Worst company ever! Made a ticket purchase and it said there was an error and I needed to redo the transaction so I did it again. Unfortunately then both transactions went through and I was double charged for three movie tickets. Their customer service pretty much told me to pound salt when I called for a refund. Turns out I paid 80 dollars for 3 tickets to a movie. Don't ever, ever use them.
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
There was absolutely no way to get to my mobile ticket, not from the confirmation email on my phone or on my computer at home.Luckily, the theater had my back and printed my tickets, while everybody behind me waited for the long-*** confirmation number to get typed in...
Read more
1.6
Product
Fandango Website
I didn't like
  • Lack of delivery of the promised mobile ticket
  • Total lack of regard for customers
  • Poor website
#1059179
Reply to reviews
Once again, we tried to reserve seats at a local movie and were unable to do this with the Fandango website and a gift card. The website led you through a 5 minute process only to provide an error message after activating the purchase button. The website must be...
Read more
Product
Fandango Website
#1046819
Reply to reviews
I had the worst experience with the customer service guys, purchased tickets worth 105$ and I was charged with 9$ convenience fee, they didn't mention the language of the movie I have pointed them out that their site didn't have all the info and also told them other...
Read more
Product
Fandango Website
#1037532
Reply to reviews
The website is incredibly slow, constant 500 errors, and it logs me out of my profile every time I switch pages.It will time me out 3 minutes early out of a purchase after waiting 5 minutes to load the next *** page, and then lock the seat I had whilst telling me I...
Read more
Anonymous
billscior

The movie industry should DEMAND something better than this piece of garbage! How did this become the standard that we have to use to search movie times and locations - it cr...

1.0
Product
Fandango Website
#1019475
Reply to reviews
I got a fandango gift card but came on their website to look for an answer to a simple question, well no way to contact them no phone number nothing just a useless Live Chat that never worked! Wow, it's a nightmare. You can't get an answer for anything, they ignore you...
Read more
Anonymous
Anonymous

Are you just totally incapable of navigating a web site??????????866-857-5191

1.0
Product
Fandango Website
#1004889
Reply to reviews
Received tickets for donating blood.Went to the site to pick a movie and used the promo code. It booked them at the wrong theater for some reason and they wouldnt change it to the theater i wanted to go to. I had 51 minute wait on the phone and 40 min wait on chat and...
Read more
1.0
Product
Fandango Website
#999389
Reply to reviews
Am in the process of trying to call Fandango, which appears to be impossible. Total ripoff. Very unhappy, had to buy additional tickets at the movie theater. Plus I was on hold for 25 minutes yesterday, just tried calling now and they said all agents are busy and to...
Read more
1.2
Product
Fandango Website
I didn't like
  • Bad customer service and online site
  • Robbed me of my hard earned money
#983739
Reply to reviews