Product: Fandango Website Clear all filters (0 of 20 reviews match)
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Fandango - They don’t care

Fandango - They don’t care
While purchasing my tickets their system auto-populated the WRONG Regal Crown Club membership number and wouldn’t allow me to correct it. When I contacted them about it, the response I got was, basically, “Not our problem. Talk to Regal about it.” I will never use this overpriced ticket service again.
1.5
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Fandango Website
#1235223
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Their online system double charged me for tickets and after 3 months I'm still trying to get a refund.Ive contacted them numerous times by phone, email and chat, have sent them a copy of my bank ststement at least 5 times and it seems that they are not even looking at...
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h.kitchener
h.kitchener

Sounds like you allowed them to take money from your bank account. Bad move. Always use a credit card, not a debit card or your bank account info when ordering anything online...

1.2
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Fandango Website
#1212912
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Fandango - *** customer service

Web site gave me tickets for a movie 35 miles away. Then refused refund
1.0
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Fandango Website
#1164250
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The theater confirmed the same thing had happened to other people that day. The representative named Larry at Fandango was argumentative, rude and a disgrace to his organization. They refused to offer a refund. The Better Business Bureau had been informed. Avoid them...
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1.0
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Fandango Website
#1159053
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Fandango - Terrible custromer service

It is worse than comcast I bought a ticket and wanted to change for a later showtime but the website does keeps having an error and they do not answer the phone
1.9
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Fandango Website
#1150303
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I recently purchased 2 tickets thru my Fandango account; however, when I went back on line to retrieve my tickets on the day of the movie, the Fandango site kept presenting an error message. Therefore I was unable to retrieve my tickets to be scanned by the movie...
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2.8
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Fandango Website
#1066829
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Don't bother trying to contact Fandango. They won't help you. Their go to line is that They are doing updates. They won't admit that they are having issues. All that they would say is that they will email you once their "updates" are complete. Seriously?! If in fact...
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1.0
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Fandango Website
#1065742
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I logged in to the Studio Movie Grill, faound a movie, clicked on buy tickets, the site redirected me to fandango. I entered in all of the credit card information and clicked to complete the purchase and it gave me an error code saying that the session timed out. I...
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Fandango Website
#1065318
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There was absolutely no way to get to my mobile ticket, not from the confirmation email on my phone or on my computer at home.Luckily, the theater had my back and printed my tickets, while everybody behind me waited for the long-*** confirmation number to get typed in...
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1.6
Product
Fandango Website
I didn't like
  • Lack of delivery of the promised mobile ticket
  • Total lack of regard for customers
  • Poor website
#1059179
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Once again, we tried to reserve seats at a local movie and were unable to do this with the Fandango website and a gift card. The website led you through a 5 minute process only to provide an error message after activating the purchase button. The website must be...
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Fandango Website
#1046819
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