Product: Fandango Theater Ticket Clear all filters (4 of 4 reviews match)
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Searched for theaters with reserved seats on their site, found a theater, bought tickets. Was not prompted to pick seats, and now I find out that the reserved seats are not actually available. Called and spent 45 min explaining the problem (which is nuts because it's...
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#1233946 Review #1233946 is a subjective opinion of poster.
Product
Fandango Theater Ticket
Reason of review
Return, Exchange or Cancellation Policy

Fandango - Refusal to refund fee for failed ticket purchase via mobile app

1.4
Details
Ticket purchase was attempted via regal app. Process appeared to fail, as ticket was then not available. Had to purchase another ticket instead. Contacted Fandango when I saw the charge on my account. They refuse to refund the charge because a confirmation number was not provided to the theater attendant.
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#1043044 Review #1043044 is a subjective opinion of poster.
Product
Fandango Theater Ticket
Reason of review
Return, Exchange or Cancellation Policy

Fandango - Theater Ticket Review

1.2
Details
Ugh! The worst!! First, I want to say that I made a mistake online somehow when I bought the ticket: right time, wrong theater. Seriously, my mistake. But trying to get any help to fix that mistake was a frustrating disaster!! First it took 12 minutes for anyone to be available, and then, the options were so limited. Doesn't it seem like they could just switch the ticket to the other theater? Don't know why they have to be so difficult. I just took a refund minus their service changes of course. I'll never use them again. The good old fashioned way of buying a ticket at the door works for me! Boo fandango!
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#1037923 Review #1037923 is a subjective opinion of poster.
Product
Fandango Theater Ticket
Reason of review
Return, Exchange or Cancellation Policy

Fandango - No refund or Credit

We were out of town and not familiar with the area when we purchased tickets for a theater very far from us. Would not give a credit or a refund. Horrible customer service! DO NOT USE THIS WEBSITE!!!!!!!!!! Must have plenty of customers......they don't care about losing us! No matter what the issue is, they kept saying if you would have told us 2 hours prior to the show then we could have fixed things. I don't know about all of you, but I don't show up to a theater 2 hours before to realize that the theater was incorrect. This is the worst experience I have ever had. Was my first time and my last!
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#963445 Review #963445 is a subjective opinion of poster.
Product
Fandango Theater Ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund

Contact Fandango Customer Service

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
All Fandango Contacts

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