Product: Fandango Movie Ticket Clear all filters (0 of 200 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
My friend bought the tickets as he felt bad that I had already paid for them so I have no proof of repurchase. I asked Fandango for a refund, but they required proof of repurchase which I do not have since my friend bought the tickets. I will no longer use Fandango,...
Read more
Anonymous
Anonymous

dear anonymous, you clearly are a fandango employee. I understand your frustration, If I worked for that company I'd be frustrated too. After all dealing with complaints all d...

Anonymous
Anonymous

Why would they refund if you couldn't provide proof of repurchase? For all they know you used the tickets and are asking for money back. It's a simple and very common refund...

1.9
Product
Fandango Movie Ticket
I liked
  • Pricing was a little lower than box office
I didn't like
  • Ridiculous refund policy
  • Refused to refund and the hung up on me
#1185685
Reply to reviews
The Fandango site timed out and gave me an error. So we rushed to the theater and bought the tickets there. The movie was at 7:30. When I got home there was an email from Fandango stamped 11:15pm (well after the movie) congratulating me on my ticket purchase! I...
Read more
Anonymous
Anonymous

First time I ever purchased Fandango tickets 12/27/17 for a show the following day. When I got to the theater it was closed due to electrical problems . Four phone calls to cu...

Product
Fandango Movie Ticket
#1173842
Reply to reviews
So Fandango gets to make money on their bait and switch. Wonder how many million other customers had the same experience. Image how surprised I would have been to show up at the theater that I had requested only to discover that I was in the wrong place and way to...
Read more
1.0
Product
Fandango Movie Ticket
I didn't like
  • Unclear website
#1168200
Reply to reviews
I will never ever buy another ticket from Fandango again. Poor customer service… Waited on the phone for over an hour the first time I called and the second time I called I had to get a call back because there was such high volume of calls. Probably people calling in...
Read more
1.0
Product
Fandango Movie Ticket
#1167753
Reply to reviews
I payed for my tickets online thru my phone while i was out at lunch before the show. It sent me a confirmation number so i thought everything was fine until i got to the movie theater. I tried to retrieve the tickets online and they said no account existed and so i...
Read more
Anonymous
Anonymous

Call your bank and dispute the charge.

Product
Fandango Movie Ticket
#1156767
Reply to reviews
I bought 2 tickets online from FANDANGO to The Post at Union Sq Regal, NYC movie for 5:50 Dec 25; made the purchase at 5:29 Dec 24. Got the confirmation from Fandango for 5:50 Dec 24and realized it was the wrong date. ( I couldn't even physically get to the theatre in...
Read more
1.0
Product
Fandango Movie Ticket
I didn't like
  • Customer service
  • Refund time
  • Just wanted an exchange
#1155259
Reply to reviews

Before using Fandango check the reviews. Husband ordered tickets via Fandango but due to computer glitch the wrong day was selected (we were charged for a showtime the day he ordered the tickets instead of the day he was selecting). Movie theater said that because we...
Read more
1.0
Product
Fandango Movie Ticket
#1139713
Reply to reviews
Re queued, waited my wait time, get connected to the SAME AGENT who goes into more detail about how its very unlikely that I will get my money back, even though the issue was on their end. Left the chat absolutely flabbergasted at their refund process. Luckily, this was a gift to me but I'll be darned if I EVER use fandango...
Read more
1.0
Product
Fandango Movie Ticket
I didn't like
  • Poor company image
  • Refund process
  • Customer support live chat they were rude
#1139483
Reply to reviews
If I could rate Fandango 0 I would, but that wasn’t not an option. I purchased movie tickets for three people in 3-D, and an emergency came up right before the showtime. I went on the app to cancel my movie showtime and it did not allow me because it was one or two...
Read more
Anonymous
Anonymous

I know that it has been a little over a month, but you can dispute the charge wit2your bank.

1.0
Product
Fandango Movie Ticket
#1135577
Reply to reviews

P purchased movie tickets through Fandango via reward point I earn at work, I ordered three tickets and received an email with 3 links to purchase tickets. I clicked the link and the message "page cannot be displayed appeared" I then contacted customer service and...
Read more
Product
Fandango Movie Ticket
#1134325
Reply to reviews