Product: Fandango Movie Ticket Clear all filters (182 of 182 reviews match)
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I can't change the date of the tickets, I can't use them, I can't give them away and although they said they'd give me my $3 back the computer will not take me response. The system says write your response between the lines.. It is not possible to write the response between the lines So I didn't get tickets I could use and got screwed for 3 bucks as well. Do not use or join fandango...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Service
#1042987
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I earned a $5 promo code for Fandango from the Monopoly game sweepstakes at my local grocery store (Star Market). I accidentally made a purchase for the wrong date. I meant to buy tickets for the day after. Realizing this mistake right away, I contacted their "live...
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Product
Fandango Movie Ticket
#1034114
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I went home and looked up on the fandango app to see if it was noted anywhere that the Saturday 1030am screenings were special needs screenings and found that they weren't noted as such. Fandango had made a mistake and I deserved my money back. If they had made note...
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rollo2016
rollo2016

When you buy movie tickets online instead of buying the ticket(s) at the theater, you get yourself into a situation like this. Why would anyone purchase a movie ticket online...

1.0
Product
Fandango Movie Ticket
I didn't like
  • Refusal to make an exception to refund policy
#1031551
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Fandango Movie Ticket Review

#981528
1.0
Details
Bought movie tickets on Christmas morning from Fandango and came home to fine $1700 to United Airlines pending on my Acct! Bank told me within minutes of me purchasing the movie tickets, my bank card was used for those tickets! Don't trust their website!!! Big company like that and they have security like that?? Or inside job?? Pissed!!! Never again will I use Fandango!!!!!
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Fandango Movie Ticket Review

#893480
3.0
Details
Purchased ticket for a theatre near me and was given a non refundable ticket to a theatre in a completely different state.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Fandango Movie Ticket Review

#892013
1.0
Details
I also purchased tickets with a yoplait promo code and accidentally chose the wrong theater. I lost out on 22 dollars because they don't refund/credit you for promo codes. Beware, they will rip you off!!!!!
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Show
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website

Fandango Movie Ticket Review

#816228
I do not recommend using fandango!!. After recently purchasing 2 tickets. My Visa Credit Card was fraudulently used!! Whoever did this will rotten in ***!!
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In my anger I have been posting this on every site I can and have discovered that 90% of Fandango users feel the same way. This raises a new discussion, How are they still operating as a business, why haven't we started an online petition or movement to shut them...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Any part
#1026034
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Purchased a ticket online.I am disabled and take paratransit. I used the address that was provided on the site. This was not the address my ticket was purchased for. This company refuses to refund my money. I was able to see the movie, however, the movie had already...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Do not apply what they say they do
#1024711
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Purchased a pair of tickets for a movie on mobile and was positive I had chosen the correct date.The session must have timed out because when I arrived to the theater the next day, it turned out that the tickets I received were for the day before. I was unable to use...
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1.0
Product
Fandango Movie Ticket
#1023608
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On the fandango site I changed to date to February 14th. I clicked on the early show but it was sold out. I clicked on the later show and purchased the two tickets. When I went to pull up the ticket on my phone on Valentine's Day it said that the seats were for the...
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Anonymous
BPill

I usually catch the mistake, but this last time I kept choosing a certain date only to have the site take me to tickets for the day I was searching, not the day I wanted to se...

Anonymous
Anonymous

Same thing happened to me

1.3
Product
Fandango Movie Ticket
#1008073
Reply to reviews
A glitch in the fandango app defaulted my tickets to the wrong theatre even though i selected the right theatre. In the fandango app, I selected my cinema of choice. Purchased tickets for showtime 10:15pm. Was in line at 10:05pm and the teller tried scanning, but would...
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Anonymous
Anonymous

this also just happened to me. I know that I selected a different time than was on my receipt, and when I went to review my tickets, only then did I discover that it was for t...

Anonymous
Anonymous

They did the same thing to me. They tried to tell me it was my error when I was certain about my purchase. The "customer service" rep was very dismissive and condescending. Wh...

1.7
Product
Fandango Movie Ticket
I didn't like
  • Being blamed for their mistake
  • Extremely long hold times
  • Being on hold for over an hour
#1005930
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We purchased Fandango gift cards for our kids for Christmas. The day after Christmas, two of my sons and a friend drove to a nearby town to watch a movie. Since they were cutting it close to the movie time, they purchased 2 of their tickets online with the gift card-...
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1.4
Product
Fandango Movie Ticket
#987230
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This was such a terrible experience. I wouldn't use this service even if someone paid me. I will never use this service again and I will let everyone I know about how awful this experience was. Wasted an hour of my weekend to try to get movie tickets. Never use fandango...
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1.0
Product
Fandango Movie Ticket
#987199
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