Product: Fandango Movie Ticket Clear all filters (195 of 195 reviews match)
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I will never ever buy another ticket from Fandango again. Poor customer service… Waited on the phone for over an hour the first time I called and the second time I called I had to get a call back because there was such high volume of calls. Probably people calling in...
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1.0
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Fandango Movie Ticket
#1167753
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Before using Fandango check the reviews. Husband ordered tickets via Fandango but due to computer glitch the wrong day was selected (we were charged for a showtime the day he ordered the tickets instead of the day he was selecting). Movie theater said that because we...
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1.0
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Fandango Movie Ticket
#1139713
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Re queued, waited my wait time, get connected to the SAME AGENT who goes into more detail about how its very unlikely that I will get my money back, even though the issue was on their end. Left the chat absolutely flabbergasted at their refund process. Luckily, this was a gift to me but I'll be darned if I EVER use fandango...
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1.0
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Fandango Movie Ticket
I didn't like
  • Poor company image
  • Customer support live chat they were rude
  • Refund process
#1139483
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If I could rate Fandango 0 I would, but that wasn’t not an option. I purchased movie tickets for three people in 3-D, and an emergency came up right before the showtime. I went on the app to cancel my movie showtime and it did not allow me because it was one or two...
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Anonymous
Anonymous

I know that it has been a little over a month, but you can dispute the charge wit2your bank.

1.0
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Fandango Movie Ticket
#1135577
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P purchased movie tickets through Fandango via reward point I earn at work, I ordered three tickets and received an email with 3 links to purchase tickets. I clicked the link and the message "page cannot be displayed appeared" I then contacted customer service and...
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Fandango Movie Ticket
#1134325
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Fandango - Ok if I can get this change done, thank you.

I would like to change the date of the movie that I ordered on line. I mistakenly put in the wrong date how do I change that date. My account is Bonnie Mulligan my email address is bonnie@juicernet.com. Please let me know
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Fandango Movie Ticket
#1124333
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She assured me the exchange could be processed as soon as the system was up. 2 days later I received an email saying this was not possible since I used a promo code. If I had known that I would have gone to see the movie. Fandango refused to correct the situation....
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1.3
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Fandango Movie Ticket
#1114238
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Purchased a couple tickets of Fandango to see the new Spiderman flick. Was a little annoyed at the $3 "convenience" fee but sucked it up. I showed up about 20 mins prior to show time only to find I'd mistakenly bought tickets for another movie theatre with the same...
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1.0
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Fandango Movie Ticket
#1089729
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I got an error when purchasing tickets, contacted their live chat, they said transaction did not go through and that i had to purchase again.At the end I got 2 charges on my credit card, i have been trying to get someone to help me for a week now, and there is no way,...
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Fandango Movie Ticket
#1085656
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Fandango - Used promo codes to purchase tickets

Used promo codes to purchase two adult tickets to an AMC theatre received email for two senior tickets to a regal Cinema 20 miles away. Immediately contacted customer service and was told sorry since they were purchased with promo codes nothing could be done. I told them I would not be using Fandango again, they asked if there was anything else they could help me with.
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Fandango Movie Ticket
#1081384
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