Product: Fandango Movie Ticket Clear all filters (176 of 176 reviews match)
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Purchased a pair of tickets for a movie on mobile and was positive I had chosen the correct date.The session must have timed out because when I arrived to the theater the next day, it turned out that the tickets I received were for the day before. I was unable to use...
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1.0
Product
Fandango Movie Ticket
#1023608
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On the fandango site I changed to date to February 14th. I clicked on the early show but it was sold out. I clicked on the later show and purchased the two tickets. When I went to pull up the ticket on my phone on Valentine's Day it said that the seats were for the...
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Anonymous
BPill

I usually catch the mistake, but this last time I kept choosing a certain date only to have the site take me to tickets for the day I was searching, not the day I wanted to se...

Anonymous
Anonymous

Same thing happened to me

1.3
Product
Fandango Movie Ticket
#1008073
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A glitch in the fandango app defaulted my tickets to the wrong theatre even though i selected the right theatre. In the fandango app, I selected my cinema of choice. Purchased tickets for showtime 10:15pm. Was in line at 10:05pm and the teller tried scanning, but would...
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Anonymous
Anonymous

this also just happened to me. I know that I selected a different time than was on my receipt, and when I went to review my tickets, only then did I discover that it was for t...

Anonymous
Anonymous

They did the same thing to me. They tried to tell me it was my error when I was certain about my purchase. The "customer service" rep was very dismissive and condescending. Wh...

1.7
Product
Fandango Movie Ticket
I didn't like
  • Refused flatly to help or offer any solution
  • Rude customer service
  • Being on hold for over an hour
#1005930
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Fandango Movie Ticket Review

#981528
1.0
Details
Bought movie tickets on Christmas morning from Fandango and came home to fine $1700 to United Airlines pending on my Acct! Bank told me within minutes of me purchasing the movie tickets, my bank card was used for those tickets! Don't trust their website!!! Big company like that and they have security like that?? Or inside job?? Pissed!!! Never again will I use Fandango!!!!!
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Fandango Movie Ticket Review

#893480
3.0
Details
Purchased ticket for a theatre near me and was given a non refundable ticket to a theatre in a completely different state.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Fandango Movie Ticket Review

#892013
1.0
Details
I also purchased tickets with a yoplait promo code and accidentally chose the wrong theater. I lost out on 22 dollars because they don't refund/credit you for promo codes. Beware, they will rip you off!!!!!
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website

Fandango Movie Ticket Review

#816228
I do not recommend using fandango!!. After recently purchasing 2 tickets. My Visa Credit Card was fraudulently used!! Whoever did this will rotten in ***!!
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We purchased Fandango gift cards for our kids for Christmas. The day after Christmas, two of my sons and a friend drove to a nearby town to watch a movie. Since they were cutting it close to the movie time, they purchased 2 of their tickets online with the gift card-...
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1.4
Product
Fandango Movie Ticket
#987230
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This was such a terrible experience. I wouldn't use this service even if someone paid me. I will never use this service again and I will let everyone I know about how awful this experience was. Wasted an hour of my weekend to try to get movie tickets. Never use fandango...
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1.0
Product
Fandango Movie Ticket
#987199
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They did not communicate where to see another show and the only option of a refund available was a number for Fandango posted on the window. Next, we called the number listed and had to wait over an hour to speak with a representative. They told us we would receive a...
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Fandango Movie Ticket
#985257
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Today I spoke to Adrian about the double charge on my bank account for a single $35 Fandango gift ticket purchase. At that time I was told that the email ticket I purchased can not be opened by AOL email. What is that about???? I cancelled my ticket purchase based on...
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Fandango Movie Ticket
#976708
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**I’m not sure how that happened since I was on the theater’s website** The manager said that once you click on the ticket icon, it redirects you to the Fandango site, which CHANGES THE LOCATION. I knew I had to cancel the tickets before the beginning of the show. I...
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Fandango Movie Ticket
#975243
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We watched the movie and noticed other people sitting in the seats I tried to reserve originally. I happen to check my bank statement a couple of days later and noticed i was charged twice for the tickets. I called fandango and was told they couldnt do anything...
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Anonymous
Anonymous

I had the same problem.They charged me twice and told me that I should have contacted them before the show starts and that didn't make any sense.They didn't even refund back.

Product
Fandango Movie Ticket
#946963
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We are new to the area and purchased tickets online from Fandango. Using the address to the theater the supplied and map, we NEVER found the theater. It doesn't exist! Additionally, they don't give you the phone number to the theater either. Tried to get a refund but...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Lack of customer service
  • Cannot transfer purchase to another movie
  • Impoliteness
#942146
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