Product: Fandango Movie Ticket Clear all filters (183 of 183 reviews match)
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I will never ever buy another ticket from Fandango again. Poor customer service… Waited on the phone for over an hour the first time I called and the second time I called I had to get a call back because there was such high volume of calls. Probably people calling in...
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1.0
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Fandango Movie Ticket
#1167753
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Before using Fandango check the reviews. Husband ordered tickets via Fandango but due to computer glitch the wrong day was selected (we were charged for a showtime the day he ordered the tickets instead of the day he was selecting). Movie theater said that because we...
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1.0
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Fandango Movie Ticket
#1139713
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Re queued, waited my wait time, get connected to the SAME AGENT who goes into more detail about how its very unlikely that I will get my money back, even though the issue was on their end. Left the chat absolutely flabbergasted at their refund process. Luckily, this was a gift to me but I'll be darned if I EVER use fandango...
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1.0
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Fandango Movie Ticket
I didn't like
  • Refund process
  • Customer support live chat they were rude
  • Poor company image
#1139483
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Fandango - Used promo codes to purchase tickets

#1081384
Used promo codes to purchase two adult tickets to an AMC theatre received email for two senior tickets to a regal Cinema 20 miles away. Immediately contacted customer service and was told sorry since they were purchased with promo codes nothing could be done. I told them I would not be using Fandango again, they asked if there was anything else they could help me with.
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Fandango - Movies Gone!

#1069033
1.0
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I purchased movies on the Fandango app on Roku and now they are gone!! Why?.?????????????
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Fandango Movie Ticket Review

#1019302
1.0
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I purchased tickets for a movie theatre in a different state by accident. It had the same name as the theater in my town. Fandango denied a refund because it hard to be 2 hrs before the movie. However I purchased the tickets an hour before show time. I'm done w/fandango!
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Fandango Movie Ticket Review

#986072
1.0
Details
I purchased two tickets online for 12.26.2016 for Manchester by the Sea. When we arrived, the movie was not playing. I contacted Fandango and heard back just today on January 4th. They informed me the movie was playing and they would not refund my money. They basically called me a liar and it's clear they do not honor their customers. I will NEVER use them again.
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If I could rate Fandango 0 I would, but that wasn’t not an option. I purchased movie tickets for three people in 3-D, and an emergency came up right before the showtime. I went on the app to cancel my movie showtime and it did not allow me because it was one or two...
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Anonymous
Anonymous

I know that it has been a little over a month, but you can dispute the charge wit2your bank.

1.0
Product
Fandango Movie Ticket
#1135577
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P purchased movie tickets through Fandango via reward point I earn at work, I ordered three tickets and received an email with 3 links to purchase tickets. I clicked the link and the message "page cannot be displayed appeared" I then contacted customer service and...
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Fandango Movie Ticket
#1134325
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She assured me the exchange could be processed as soon as the system was up. 2 days later I received an email saying this was not possible since I used a promo code. If I had known that I would have gone to see the movie. Fandango refused to correct the situation....
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1.3
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Fandango Movie Ticket
#1114238
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Purchased a couple tickets of Fandango to see the new Spiderman flick. Was a little annoyed at the $3 "convenience" fee but sucked it up. I showed up about 20 mins prior to show time only to find I'd mistakenly bought tickets for another movie theatre with the same...
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1.0
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Fandango Movie Ticket
#1089729
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I got an error when purchasing tickets, contacted their live chat, they said transaction did not go through and that i had to purchase again.At the end I got 2 charges on my credit card, i have been trying to get someone to help me for a week now, and there is no way,...
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Fandango Movie Ticket
#1085656
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My advice? DO NOT PURCHASE tickets from ***-HATS! OH! And let's not forget- when trying to buy the tickets- I couldn't because of repeated "Internal Errors. Please try later" messages. 3 attempts before GETTING tickets & guess AGAIN?! CHARGED FOR ALL 4 PURCHASES! 2-tickets! $80! ***-HAT CROOKS! Go ANYWHERE else to buy tickets to ANYTHING these ***-HATS sell! DO NOT USE fandango...
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Anonymous
Ms Kay

I too feel like fandango is a scam. I purchased tickets for 6/16/17, clicked on friday and when i looked at my confirmation it said thursday june 15th, so i'm calling 6/16/1...

1.0
Product
Fandango Movie Ticket
I didn't like
  • Worst customer service
#1061584
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He came back saying the tickets were for a theater in IDAHO! I'm in AZ!! No, it wasn't my first time doing this with fandango, i've done it many times. I had nothing showing me it was for an out of state movie. Long story short, FANDANGO REFUSED TO REFUND MY TICKETS...
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1.9
Product
Fandango Movie Ticket
I didn't like
  • Refusal to make it right
#1048397
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