Product: Fandango Movie Ticket Clear all filters (226 of 226 reviews match)
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Fandango - Customer service is a joke!

1.0
Details
Their customer service is a joke. My tickets were not available at the time of the movie. I asked for a refund, and they told me it was after the showtime. I couldn't necessarily call them at the time of the movie, since I purchased additional tickets at the theatre when they didn't have the ones from Fandango on record. I wasn't going to miss the movie I'd shown up for. As previous customers before have stated, they WILL NOT refund you, even when it's their service that has not met the obligations of the service they're supposed to provide. This company has stolen $40 from me, and I would never recommend anyone uses them for purchase of movie tickets ever.
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Review
#1699386 Review #1699386 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Full refund
Tags
  • fandango refund

Fandango - Criminal activity

1.8
Details
I purchased tickets for a local theatre for tomorrow night for 5. The tickets were then sent to my email for tonight and for a theater in washington D.C. I cancelled the initial request but fandango kept over 8.00 as a convenience fee. I called and was told, "no one atter what the circumstances," the fee is never returned. So, every time the are in error they make money from every potential customer, regardless of the circumstances. They should be arrested.
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Review
#1665745 Review #1665745 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Cons
  • No control if a problem develops
Reason of review
Return, Exchange or Cancellation Policy
Loss
$8
Preferred solution
Refund convenience fee
1.0
Details
Stay away from this service. Unfortunately my wife has used this service for a while and we decided to purchase tickets for 6 of our teenage kids this Saturday through Fandango. The kids were unable to get into the movie to see the film we had tickets for. The theater...
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Review
#1649010 Review #1649010 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Cons
  • Horrible customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
Tags
  • refused refund
  • Fandango Ticket Scam
  • Hiding Behind Refund Policy
  • Fandango Scam

Fandango - No credit No refund

1.0
Details
We purchased 5 tickets 08/13/2019 we on arriving found we purchased for wrong theater and there was no time to get across town so we purchased new tickets and called fandango for credit there was a 90 min wait and movie was on in 15minutes so I tried live chat it said they were busy and would return call wich never was recieved so we called custumer service and no record of calls or message also they refused to give supervisor number or refund or credit so simple Fandango is no longer a viable movie ticket source. Beware
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Review
#1640703 Review #1640703 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Pros
  • Ticket seating in advance
Cons
  • Unconcern
  • Refund time
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund
Tags
  • Deceptive delivery practice
1.0
Details
Well, I got a denial right away & this was my response back to Fandango. I am very confused & disappointed in the denial. It states that the time frame had passed so refund/exchange could not be processed. As you can see, Katrina's response was at 9:34 pm & our movie...
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1 comment
h.kitchener
#1737422

Why don't you dispute the charge---you haven't paid for them yet if you used a credit card and state in the dispute reasons what you said in your complaint about refunds available, etc. At the very least Fandango will be charged a "dispute charge fee" of some $25, just by your filing the dispute.

Review
#1633336 Review #1633336 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Reason of review
Work Experience or Job Application
Loss
$60
Preferred solution
Price reduction
1.0
Details
I bought two movie tickets on line and went to the wrong theater (my first purchase with them). I was told by the employee there that I could just purchase a ticket for their theater and request a refund on line; which I did. However, after attempting that day via...
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Review
#1568246 Review #1568246 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Pros
  • They
  • Steal money from their customers
Reason of review
Return, Exchange or Cancellation Policy
Loss
$23
Preferred solution
Full refund
Tags
  • Bad Service refusal To Refund Mo

Fandango - Rip off is widespread

1.0
Details
I have a $25 Fandango card, so do both my daughters. None of them work. I can confirm they have $25 on them but I can never use them. That's a $75 loss for my family. What can I do about this?
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Review
#1540527 Review #1540527 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Reason of review
Can't use Fandango gift card
Loss
$75
Preferred solution
Let the company propose a solution

Fandango - Total waste of time

5-17-19 7:40 PM - Website does nothing after credit card info is put in ... just says there is an entry error. No explanation of what needs to be corrected. Finally I said I really had other activities I could do besides waste time on the Fandango website or at the movie. Thanks Fandango - you saved me $50 plus with your *** website !
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Review
#1536805 Review #1536805 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Hello, I purchased a ticket online to see the Avengers on 5/7 however I purchase the wrong time so I went to the movie theater and purchased another tickets for the time I wanted to see this movie which was at the Polaris Movie theater at Gemini Pl, Columbus, OH 43240...
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Review
#1534313 Review #1534313 is a subjective opinion of poster.
Product
Fandango Movie Ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund

Contact Fandango Customer Service

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
All Fandango Contacts

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Fandango reviews

Fandango in West Des Moines, Iowa - No Tickets

1.0
Details
I bought End Game tickets 4 for $72.00 IMAX 3D row G middle! No Confirmation and had to go thru my credit card to find the payment! I have to walk in the theatre 40 minutes before start with my Autistic teen boy not knowing if we were getting in. So found my tickets but I’m a NERVOUS WRECK because if there were NO Tix I would have to taking a 5ft 8 screaming teenage autistic boy out of theatre! Thanks Fandango for *** up my end game experience! I would have rather bought tix from anyone else!!!
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Review
#1527986 Review #1527986 is a subjective opinion of poster.
Product
Fandango Movie Ticket