Product: Fandango Movie Ticket Clear all filters (0 of 214 reviews match)
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Fandango - Not at all happy

I continuously added all the right info on the site. Correct credit card number and info. A zero balance on card. Everytime submitting, shows unable to process. Tried calling customer service at Fandango waited 45 minutes. Couldn't wait any longer hung up. Had many problems before unreliable
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Fandango Movie Ticket
#1456910
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Fandango - Refund refusal

Went to theater with grandson. Fandango would not recognize us on kiosk. With a 5 yo waiting. I asked the manager for assist. He couldn’t get it to work. Manager said only thing I could do was purchase new tickets. Unaware that if I bought them I couldn’t get fandango refund after the movie I did so. Fandango avoided me for over a month now a denial. Never ever again. You pay extra to assure your seats and then they refuse to help.
1.0
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Exchange, Refund and Cancellation Policy
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Fandango Movie Ticket
#1442712
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I accidentally missed my movie time by 30 minutes. I thought, great, Fandango has an exchange policy so I can exchange the tickets for the next showing two hours later. NOPE! Fandango has a *** refund and exchange policy. They refused after me waiting on hold for a...
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2.9
Product
Fandango Movie Ticket
I liked
  • Ability to purchase movie tickets online
  • Convenience
I didn't like
  • Exchange policy
  • Poor customer service
#1435017
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Fandango - Pathetic excuse for a website

I bought some tickets from Fandango. They were for my anniversary. Since then I get multiple emails a day from them. They have no way to unsubscribe. I have been trying for a week to cancel my account. They do not provide a way to do this as every reputable site provides. You can only do it with customer service. While that is bad enough, customer service will not respond to your request all the while sending you their worthless spam.
1.0
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Exchange, Refund and Cancellation Policy
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Fandango Movie Ticket
I didn't like
  • Poor customer service
#1429114
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Fandango - Horrible, awful, uncaring

I pre-purchased movie tickets online. When I arrived at the cinema they advised me the tickets were not for that location. They asked me to purchase tickets again and advised me to call Fandango the next day for credit. I did as advised. Fandango refused to credit me citing that if I would have called them before the movie they would have honored that. I will never use this service again … crazy, I spent $60 twice. They could care less about the customer. I spoke to several customer agents and each one was unhelpful and uncaring.
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Product
Fandango Movie Ticket
I liked
  • Fact i can purchase tickets in advance for a showing
I didn't like
  • Customer service poor image refund police
#1423942
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26 November as I was attempting to make my ATandT TwoforTuesday ticket purchase at my usual Regal theater where ATandT pays for you to take a guest. Fandango popped up and it charged me two ticket prices. When I tried to cancel, immediately, it charged me 3.40! Not...
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1.8
Product
Fandango Movie Ticket
I didn't like
  • Purposeful refusal of any discounts by deception
  • Bad response time
  • Refund policy
#1408963
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Your service is a rip off for sure when you put your trust in a computer system that gives error messages like “Try Again Later” or just a big simple “System Error” when you’re trying to initiate a credit and after trying for several minutes to get your Fandango App...
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1.9
Product
Fandango Movie Ticket
#1395738
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Fandango are CROOKS!!!!

Never ever purchase tickets from This company! I bought tickets to see smallfoot and the theater CANCELLED the movie!!! I contacted their customer support the next day and was denied a refund saying I contacted after the movie started?!?! I said HUH! There was no movie to see!!! They refuse to refund me the money!!!! Will never do business with this shady company!!!!
1.0
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Fandango Movie Ticket
#1386160
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Fandango - Inflexible refund policy

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.
Product
Fandango Movie Ticket
#1357448
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Fandango - Inflexible refund policy

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Fandango Movie Ticket
#1357444
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