Product: Fandango Movie Ticket Clear all filters (177 of 177 reviews match)
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She assured me the exchange could be processed as soon as the system was up. 2 days later I received an email saying this was not possible since I used a promo code. If I had known that I would have gone to see the movie. Fandango refused to correct the situation....
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1.3
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Fandango Movie Ticket
#1114238
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Purchased a couple tickets of Fandango to see the new Spiderman flick. Was a little annoyed at the $3 "convenience" fee but sucked it up. I showed up about 20 mins prior to show time only to find I'd mistakenly bought tickets for another movie theatre with the same...
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1.0
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Fandango Movie Ticket
#1089729
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I got an error when purchasing tickets, contacted their live chat, they said transaction did not go through and that i had to purchase again.At the end I got 2 charges on my credit card, i have been trying to get someone to help me for a week now, and there is no way,...
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Fandango Movie Ticket
#1085656
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Fandango - Used promo codes to purchase tickets

#1081384
Used promo codes to purchase two adult tickets to an AMC theatre received email for two senior tickets to a regal Cinema 20 miles away. Immediately contacted customer service and was told sorry since they were purchased with promo codes nothing could be done. I told them I would not be using Fandango again, they asked if there was anything else they could help me with.
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Fandango - Movies Gone!

#1069033
1.0
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I purchased movies on the Fandango app on Roku and now they are gone!! Why?.?????????????
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Exchange, Refund and Cancellation Policy
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Fandango Movie Ticket Review

#1019302
1.0
Details
I purchased tickets for a movie theatre in a different state by accident. It had the same name as the theater in my town. Fandango denied a refund because it hard to be 2 hrs before the movie. However I purchased the tickets an hour before show time. I'm done w/fandango!
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Fandango Movie Ticket Review

#986072
1.0
Details
I purchased two tickets online for 12.26.2016 for Manchester by the Sea. When we arrived, the movie was not playing. I contacted Fandango and heard back just today on January 4th. They informed me the movie was playing and they would not refund my money. They basically called me a liar and it's clear they do not honor their customers. I will NEVER use them again.
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Advertised vs Delivered
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My advice? DO NOT PURCHASE tickets from ***-HATS! OH! And let's not forget- when trying to buy the tickets- I couldn't because of repeated "Internal Errors. Please try later" messages. 3 attempts before GETTING tickets & guess AGAIN?! CHARGED FOR ALL 4 PURCHASES! 2-tickets! $80! ***-HAT CROOKS! Go ANYWHERE else to buy tickets to ANYTHING these ***-HATS sell! DO NOT USE fandango...
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Anonymous
Ms Kay

I too feel like fandango is a scam. I purchased tickets for 6/16/17, clicked on friday and when i looked at my confirmation it said thursday june 15th, so i'm calling 6/16/1...

1.0
Product
Fandango Movie Ticket
I didn't like
  • Worst customer service
#1061584
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He came back saying the tickets were for a theater in IDAHO! I'm in AZ!! No, it wasn't my first time doing this with fandango, i've done it many times. I had nothing showing me it was for an out of state movie. Long story short, FANDANGO REFUSED TO REFUND MY TICKETS...
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1.9
Product
Fandango Movie Ticket
I didn't like
  • Refusal to make it right
#1048397
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The theater manager assured me that Fandango would refund the money because the tickets were never used. Fandango refused. Then when I said I wanted to dispute the charge, they said I would be banned from the site for making a dispute! These people are INCREDIBLE....
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Bad customer service
  • Poor online userability
  • Customer service made a mistake and they will not fix it
#1044670
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I can't change the date of the tickets, I can't use them, I can't give them away and although they said they'd give me my $3 back the computer will not take me response. The system says write your response between the lines.. It is not possible to write the response between the lines So I didn't get tickets I could use and got screwed for 3 bucks as well. Do not use or join fandango...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Service
#1042987
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I earned a $5 promo code for Fandango from the Monopoly game sweepstakes at my local grocery store (Star Market). I accidentally made a purchase for the wrong date. I meant to buy tickets for the day after. Realizing this mistake right away, I contacted their "live...
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Fandango Movie Ticket
#1034114
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I went home and looked up on the fandango app to see if it was noted anywhere that the Saturday 1030am screenings were special needs screenings and found that they weren't noted as such. Fandango had made a mistake and I deserved my money back. If they had made note...
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rollo2016
rollo2016

When you buy movie tickets online instead of buying the ticket(s) at the theater, you get yourself into a situation like this. Why would anyone purchase a movie ticket online...

1.0
Product
Fandango Movie Ticket
I didn't like
  • Refusal to make an exception to refund policy
#1031551
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In my anger I have been posting this on every site I can and have discovered that 90% of Fandango users feel the same way. This raises a new discussion, How are they still operating as a business, why haven't we started an online petition or movement to shut them...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Any part
#1026034
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