Product: Fandango Movie Ticket Clear all filters (192 of 192 reviews match)
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I don’t care if it’s after the showing. I called the day before, and I spent the entire day before the showing trying to get a hold of somebody. Figure your customer service out. Worst that I’ve dealt with. I will never use fandango again and you bet I will come after Fandango...
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1.0
Product
Fandango Movie Ticket
#1194818
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I was already at the movie theater and didn't have time to deal with the refund policy until after the movie. At which time they said they were unable to give me a refund. The Customer Service rep was rude. I filed a BBB Complaint and still was unable to get a refund for a lousy $13 ticket. Ridiculous! I will NEVER use Fandango again! Warning to Fandango...
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1.0
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Fandango Movie Ticket
#1194813
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Chat attempt with Fandango was a complete failure. After sitting in the queue for 45 minutes, I finally got connected. Agent name was Della. She wanted nothing to do with my issue. Fandango charged me and did not give me tickets! She didn't care. And then she...
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3.1
Product
Fandango Movie Ticket
I didn't like
  • Customer service
#1191837
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Fandango - No refund for movie theater that didn’t exist

I booked 2 tickets for a movie theater on fandango and once I got there the theater was closed down and out of business. I contacted Fandango but they said bc it’s after the movie time they couldn’t refund. Haha what!? The theater DID NOT EXIST!? Horrible CSE.
1.0
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Product
Fandango Movie Ticket
#1191188
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My friend bought the tickets as he felt bad that I had already paid for them so I have no proof of repurchase. I asked Fandango for a refund, but they required proof of repurchase which I do not have since my friend bought the tickets. I will no longer use Fandango,...
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Anonymous
Anonymous

dear anonymous, you clearly are a fandango employee. I understand your frustration, If I worked for that company I'd be frustrated too. After all dealing with complaints all d...

Anonymous
Anonymous

Why would they refund if you couldn't provide proof of repurchase? For all they know you used the tickets and are asking for money back. It's a simple and very common refund...

1.9
Product
Fandango Movie Ticket
I liked
  • Pricing was a little lower than box office
I didn't like
  • Ridiculous refund policy
  • Refused to refund and the hung up on me
#1185685
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The Fandango site timed out and gave me an error. So we rushed to the theater and bought the tickets there. The movie was at 7:30. When I got home there was an email from Fandango stamped 11:15pm (well after the movie) congratulating me on my ticket purchase! I...
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Anonymous
Anonymous

First time I ever purchased Fandango tickets 12/27/17 for a show the following day. When I got to the theater it was closed due to electrical problems . Four phone calls to cu...

Product
Fandango Movie Ticket
#1173842
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So Fandango gets to make money on their bait and switch. Wonder how many million other customers had the same experience. Image how surprised I would have been to show up at the theater that I had requested only to discover that I was in the wrong place and way to...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Unclear website
#1168200
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I will never ever buy another ticket from Fandango again. Poor customer service… Waited on the phone for over an hour the first time I called and the second time I called I had to get a call back because there was such high volume of calls. Probably people calling in...
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1.0
Product
Fandango Movie Ticket
#1167753
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Before using Fandango check the reviews. Husband ordered tickets via Fandango but due to computer glitch the wrong day was selected (we were charged for a showtime the day he ordered the tickets instead of the day he was selecting). Movie theater said that because we...
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1.0
Product
Fandango Movie Ticket
#1139713
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Re queued, waited my wait time, get connected to the SAME AGENT who goes into more detail about how its very unlikely that I will get my money back, even though the issue was on their end. Left the chat absolutely flabbergasted at their refund process. Luckily, this was a gift to me but I'll be darned if I EVER use fandango...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Customer support live chat they were rude
  • Refund process
  • Poor company image
#1139483
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