Product: Fandango Movie Ticket Clear all filters (0 of 201 reviews match)
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Your service is a rip off for sure when you put your trust in a computer system that gives error messages like “Try Again Later” or just a big simple “System Error” when you’re trying to initiate a credit and after trying for several minutes to get your Fandango App...
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1.9
Product
Fandango Movie Ticket
#1395738
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Fandango only refunds up until the showtime and does not offer exchanges after showtime. Why not allow purchaser to exchange tickets? I'm out of over $20 because I chose the current day's date instead of the next day. Makes no sense. I will never use this service...
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1.0
Product
Fandango Movie Ticket
#1308720
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Fandango - Worst customer service

Bought tickets that didn’t say that the movie was showing in Spanish, tried to refund before the showtime but the {{Redacted}} wouldn’t answer so I couldn’t even get a refund
Product
Fandango Movie Ticket
#1281749
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Will never do business with this company again. They will steal your money even if you have en emergency and try to cancel. I bought 7 tickets and my pregnant wife had an emergency so we had to go to the hospital. I was on the phone and the chat for over an hour trying...
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EconomicRussianBlue
EconomicRussianBlue

Good information, Wish I had read it before the screwed me too.

1.0
Product
Fandango Movie Ticket
#1254025
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They would not refund my ticket & told me to request one through Fandango. I tried. Fandango said that the movie had "already started" (it never started), so I could not get a refund. What a rip off. The additional "convenience fee" was also annoying, since there was...
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2.4
Product
Fandango Movie Ticket
I liked
  • Being able to choose my seats
  • Being able to receive the ticket as a text message
I didn't like
  • Worst customer service
  • Convenience fee
  • Not being able to get a refund because the movie was cancelled
#1242267
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Contacted them but they said can not refund money after the ticket issued. Theater is 3,200 miles from where I live and I booked to see the same movie the same night at AMC on line and went to it. If you google movies Auburn, AL it brings up Auburn, CA. Yes I did not...
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Product
Fandango Movie Ticket
#1230882
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Buying movie tickets with Fandango means paying more for the ticket than the theater charges, AND paying a Fandango "convenience fee" on top of that. Plus, if you do not use up the money on the card, you cannot access the remaining any other way but to pay for another...
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1.0
Product
Fandango Movie Ticket
#1230154
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I don’t care if it’s after the showing. I called the day before, and I spent the entire day before the showing trying to get a hold of somebody. Figure your customer service out. Worst that I’ve dealt with. I will never use fandango again and you bet I will come after Fandango...
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1.0
Product
Fandango Movie Ticket
#1194818
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I was already at the movie theater and didn't have time to deal with the refund policy until after the movie. At which time they said they were unable to give me a refund. The Customer Service rep was rude. I filed a BBB Complaint and still was unable to get a refund for a lousy $13 ticket. Ridiculous! I will NEVER use Fandango again! Warning to Fandango...
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1.0
Product
Fandango Movie Ticket
#1194813
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Chat attempt with Fandango was a complete failure. After sitting in the queue for 45 minutes, I finally got connected. Agent name was Della. She wanted nothing to do with my issue. Fandango charged me and did not give me tickets! She didn't care. And then she...
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3.1
Product
Fandango Movie Ticket
I didn't like
  • Customer service
#1191837
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