Product: Fandango Movie Ticket Clear all filters (0 of 198 reviews match)
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Fandango - Worst customer service

Bought tickets that didn’t say that the movie was showing in Spanish, tried to refund before the showtime but the {{Redacted}} wouldn’t answer so I couldn’t even get a refund
Product
Fandango Movie Ticket
#1281749
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They would not refund my ticket & told me to request one through Fandango. I tried. Fandango said that the movie had "already started" (it never started), so I could not get a refund. What a rip off. The additional "convenience fee" was also annoying, since there was...
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2.4
Product
Fandango Movie Ticket
I liked
  • Being able to receive the ticket as a text message
  • Being able to choose my seats
I didn't like
  • Worst customer service
  • Not being able to get a refund because the movie was cancelled
  • Convenience fee
#1242267
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Contacted them but they said can not refund money after the ticket issued. Theater is 3,200 miles from where I live and I booked to see the same movie the same night at AMC on line and went to it. If you google movies Auburn, AL it brings up Auburn, CA. Yes I did not...
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Product
Fandango Movie Ticket
#1230882
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Buying movie tickets with Fandango means paying more for the ticket than the theater charges, AND paying a Fandango "convenience fee" on top of that. Plus, if you do not use up the money on the card, you cannot access the remaining any other way but to pay for another...
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1.0
Product
Fandango Movie Ticket
#1230154
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I don’t care if it’s after the showing. I called the day before, and I spent the entire day before the showing trying to get a hold of somebody. Figure your customer service out. Worst that I’ve dealt with. I will never use fandango again and you bet I will come after Fandango...
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1.0
Product
Fandango Movie Ticket
#1194818
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I was already at the movie theater and didn't have time to deal with the refund policy until after the movie. At which time they said they were unable to give me a refund. The Customer Service rep was rude. I filed a BBB Complaint and still was unable to get a refund for a lousy $13 ticket. Ridiculous! I will NEVER use Fandango again! Warning to Fandango...
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1.0
Product
Fandango Movie Ticket
#1194813
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Chat attempt with Fandango was a complete failure. After sitting in the queue for 45 minutes, I finally got connected. Agent name was Della. She wanted nothing to do with my issue. Fandango charged me and did not give me tickets! She didn't care. And then she...
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3.1
Product
Fandango Movie Ticket
I didn't like
  • Customer service
#1191837
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Fandango - No refund for movie theater that didn’t exist

I booked 2 tickets for a movie theater on fandango and once I got there the theater was closed down and out of business. I contacted Fandango but they said bc it’s after the movie time they couldn’t refund. Haha what!? The theater DID NOT EXIST!? Horrible CSE.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Fandango Movie Ticket
#1191188
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My friend bought the tickets as he felt bad that I had already paid for them so I have no proof of repurchase. I asked Fandango for a refund, but they required proof of repurchase which I do not have since my friend bought the tickets. I will no longer use Fandango,...
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Anonymous
Anonymous

dear anonymous, you clearly are a fandango employee. I understand your frustration, If I worked for that company I'd be frustrated too. After all dealing with complaints all d...

Anonymous
Anonymous

Why would they refund if you couldn't provide proof of repurchase? For all they know you used the tickets and are asking for money back. It's a simple and very common refund...

1.9
Product
Fandango Movie Ticket
I liked
  • Pricing was a little lower than box office
I didn't like
  • Refused to refund and the hung up on me
  • Ridiculous refund policy
#1185685
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The Fandango site timed out and gave me an error. So we rushed to the theater and bought the tickets there. The movie was at 7:30. When I got home there was an email from Fandango stamped 11:15pm (well after the movie) congratulating me on my ticket purchase! I...
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Anonymous
Anonymous

First time I ever purchased Fandango tickets 12/27/17 for a show the following day. When I got to the theater it was closed due to electrical problems . Four phone calls to cu...

Product
Fandango Movie Ticket
#1173842
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