Product: Fandango Movie Ticket Clear all filters (176 of 176 reviews match)
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I purchased two tickets with two promo codes, and then the unthinkable happened... I selected the wrong location on one of the tickets :( ....I know, I know, I'm still kicking my rear end! tried the chat option as soon as I noticed, was online for two hours and never...
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1.2
Product
Fandango Movie Ticket
I liked
  • It is ok if you dont make mistakes
  • If you do kiss your ticket goodbye
I didn't like
  • Would not change location
  • Waiting for 3 hours for and agent
  • Because i used a promo code
#874094
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Fandango has one of the worst customer service, they truly do not care about their customers since they just want to steal their money. I booked a ticket on their website and the seat number was incorrect. Calling back to switch it but was informed with their no refund...
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1.0
Product
Fandango Movie Ticket
#873902
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I will never use Fandango again! This company is crooks and deserve to go out of business! The seats were not the correct ones and customer service could care less in honoring a refund or credit! I will make sure non of my family or friends ever use there service...
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Anonymous
Batman45

The company didn't give me what I purchased, wouldn't correct the issue, and wouldn't refund my purchase. The business model and concept is good; but the lack of customer serv...

1.0
Product
Fandango Movie Ticket
#872355
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Fandango Movie Ticket Review

#776562
2.6
Details
Worse company ever! I purchased two tickets for Star Wars, but I wasn't happy with the assigned seats. I wanted a refund and Fandango refuseed to provide a refund claiming that I did not contact them at leat 2 full hours in advance. Shoot ...file complaints with the Better Business Bureau and anybidy else against these rip off artists!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Fandango Movie Ticket Review

#772717
1.0
Details
Received fandango gift card....absolutely a PAIN THE THE *** to use. Throwing this $25 gift card in the trash...spent 15 minutes trying to order the movie. WASTE OF TIME!
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Fandango Movie Ticket Review

#772155
2.3
Details
They're policy of having to ask for a return/exchange 2 whole hours before the movie is absurd and completely unneccessary. It's an obvious attempt to try to squeeze all the money out of their customers
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Fandango Movie Ticket Review

#771442
They are a horrible company to do business with. The customer service agents are useless after they make you wait double the time it says
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I contacted Fandango expecting it should be easy to resolve. All I've gotten from Fandango customer service was: a request to join Fandango, statement that they are unable to refund the money they took and failed to provide the purchased product, requests for more...
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1.0
Product
Fandango Movie Ticket
#855388
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After a phone call directly to Fandango they told me that there was nothing they could do for me. I don't understand why they could not refund MY MONEY. Fandango is a bunch of ***!!! I will never use them again. I am not the type of person who complains so it takes a...
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1.0
Product
Fandango Movie Ticket
#853912
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I am extremely disappointed with my first experience buying tickets from Fandango. I reserved for 2:10pm come to find out once im at the theater and have bought food and other refreshments the site instead reserved me for 5:40 which was impossible for us to make. When...
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Anonymous
Anonymous

I am not from New Jersey. We are from Cypress, Texas.

1.0
Product
Fandango Movie Ticket
I didn't like
  • Not being able to get a refund
#852540
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I purchased tickets today from Fandango, but didn't receive the email with ticket info, so I had to purchase new tickets at the theater. After getting home, I called Fandango to get a credit for the purchased tickets that I didn't receive. I was told I used a wrong...
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Anonymous
naaayul

They did the same *** to me. They just copied and pasted their answer whenever I explained my situation on the chat. I realized that I put wrong email address before the showt...

1.7
Product
Fandango Movie Ticket
I liked
  • Fact i can purchase tickets in advance for a showing
I didn't like
  • Awful customer service
  • Not being able to get a refund
  • Refused to refund and the hung up on me
#835281
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I have been a customer of Fandango ford many years. Today we purchased tickets a half hour before the show was going to start. Walked out the door and had a flat tire, called and did on line to get a refund or at least get the tickets for tomorrow. Was told NO not...
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1.7
Product
Fandango Movie Ticket
I didn't like
  • 30 minute hold time for phone
  • Difficult to exchange ticket if mistake in purchase
  • Impoliteness
#835233
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When I called later that day they refuse to give me a refund. I will never use Fandango again, I told Some of my friends what had happen, they also said that they had bad experiences with them also. I wish I would of known earlier. Don't use Fandango buy your tickets...
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Product
Fandango Movie Ticket
#831296
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I reserved tickets through Fandango for Meridian Village theater was charged 42.66 that same day for 3 tickets (24th of March) went to see the movie on the 25th... when tickets picked up was charged again, just this morning on my bank statement realized I was charged...
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Product
Fandango Movie Ticket
I liked
  • Fact i can purchase tickets in advance for a showing
I didn't like
  • Refund policy
  • Poor order processing
#817592
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