Product: Fandango Movie Ticket Clear all filters (182 of 182 reviews match)
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I called the next day and was informed by Brook that we were not entitled to a refund or exchange because the the movie time had already passed (no duh), making the cost of two tickets to the movie approximately $70. I have been on the Fandango website. It's horrible...
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Fandango Movie Ticket
#897919
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AS WE REALIZED WE NEEDED TO GET HOM HOME, AT THE START OF THE 2ND SHOW, WE CALLED FANDANGO TO CREDIT OUR MASTERCARD FOR THE PURCHASE OF 6 UNUSED TICKETS. WE WAITED ON HOLD FOR THE FIRST REPRESENTATIVE FOR 52 MINUTES. HE THEN TOLD US HE WAS VERY SORRY BUT HE WAS NOT...
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1.0
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Fandango Movie Ticket
#895582
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Ohhhh yeah they suck!I just called them because I paid for IMAX tix and at the theater the usher directed us into the non imax reg theater room and we didn't know til the movie started, that it wasn't the imax room (we have never been to that theater). I called to get...
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Anonymous
Anonymous

The convenience fee is because Fandango is a third-party site not directly a part of any movie theatre chain. Essentially, you pay this to avoid standing in line, as they "buy...

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Fandango Movie Ticket
#895343
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Fandango Movie Ticket Review

#776562
2.6
Details
Worse company ever! I purchased two tickets for Star Wars, but I wasn't happy with the assigned seats. I wanted a refund and Fandango refuseed to provide a refund claiming that I did not contact them at leat 2 full hours in advance. Shoot ...file complaints with the Better Business Bureau and anybidy else against these rip off artists!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

Fandango Movie Ticket Review

#772717
1.0
Details
Received fandango gift card....absolutely a PAIN THE THE *** to use. Throwing this $25 gift card in the trash...spent 15 minutes trying to order the movie. WASTE OF TIME!
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Diversity of Products or Services
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Fandango Movie Ticket Review

#772155
2.3
Details
They're policy of having to ask for a return/exchange 2 whole hours before the movie is absurd and completely unneccessary. It's an obvious attempt to try to squeeze all the money out of their customers
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Fandango Movie Ticket Review

#771442
They are a horrible company to do business with. The customer service agents are useless after they make you wait double the time it says
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Yesterday was my first time purchasing movie tickets through Fandango. I choose seats that clearly looked like they were in the back of the theater from the picture posted. (Even the gentleman at the theater said its a common mistake.) When my husband and I arrived at...
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Anonymous
Anonymous

The seat selection screen clearly shows which side is the screen and which isn't. If you made a mistake and bought the wrong seats, there's only so much the theater can do. Th...

Eastchester, New York
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Fandango Movie Ticket
#892564
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I've read complaints about refunds in fandango and I've proven how useless this is. I got off 11pm at work and wanted to see a movie with my coworker. So we purchase a ticket online so we can just sneak out after work. We purchase ticket like around 9:30 pm and the...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Ridiculous refund policy
#892538
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This morning 7/27, I received an email from Fandango asking how the movie was, I panic and rechecked, then call their customer service. FANDANGO WOULD NOT EXCHANGE MY TICKETS because it has to be before show time!!! Evidently, there was no pop up alerting customers...
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Anonymous
Anonymous

Same thing happened to me today, purchased a ticket at 6:59 for a 7:00 show for today instead of tomorrow and they won't refund or exchange it because they expect customers to...

Product
Fandango Movie Ticket
#889633
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I purchased two tickets with two promo codes, and then the unthinkable happened... I selected the wrong location on one of the tickets :( ....I know, I know, I'm still kicking my rear end! tried the chat option as soon as I noticed, was online for two hours and never...
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1.2
Product
Fandango Movie Ticket
I liked
  • It is ok if you dont make mistakes
  • If you do kiss your ticket goodbye
I didn't like
  • Waiting for 3 hours for and agent
  • Made a mistake on my theater selection
  • Would not change location
#874094
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Fandango has one of the worst customer service, they truly do not care about their customers since they just want to steal their money. I booked a ticket on their website and the seat number was incorrect. Calling back to switch it but was informed with their no refund...
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1.0
Product
Fandango Movie Ticket
#873902
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I will never use Fandango again! This company is crooks and deserve to go out of business! The seats were not the correct ones and customer service could care less in honoring a refund or credit! I will make sure non of my family or friends ever use there service...
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Anonymous
Batman45

The company didn't give me what I purchased, wouldn't correct the issue, and wouldn't refund my purchase. The business model and concept is good; but the lack of customer serv...

1.0
Product
Fandango Movie Ticket
#872355
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I contacted Fandango expecting it should be easy to resolve. All I've gotten from Fandango customer service was: a request to join Fandango, statement that they are unable to refund the money they took and failed to provide the purchased product, requests for more...
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1.0
Product
Fandango Movie Ticket
#855388
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