Product: Fandango Movie Ticket Clear all filters (186 of 186 reviews match)
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**I’m not sure how that happened since I was on the theater’s website** The manager said that once you click on the ticket icon, it redirects you to the Fandango site, which CHANGES THE LOCATION. I knew I had to cancel the tickets before the beginning of the show. I...
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Fandango Movie Ticket
#975243
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Absolutely terrible!!Receive a message on purchasing movie tickets saying that ticket purchase is not completed. I purchase another ticket for same show as a follow up. I'm charged for the ticket including 'convenience fee'. I am now charged for both tickets. I try for...
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Fandango Movie Ticket
#968821
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"WORST COMPANY I HAVE EVER EXPERIENCED!!THEY WILL NEVER GET MY MONEY AGAIN. Twice now they have not offered any exchange for tickets that were bought at the wrong location. The first time I called they would not exchange them because it was not two hours before show...
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1.0
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Fandango Movie Ticket
#961558
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We watched the movie and noticed other people sitting in the seats I tried to reserve originally. I happen to check my bank statement a couple of days later and noticed i was charged twice for the tickets. I called fandango and was told they couldnt do anything...
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Anonymous
Anonymous

I had the same problem.They charged me twice and told me that I should have contacted them before the show starts and that didn't make any sense.They didn't even refund back.

Product
Fandango Movie Ticket
#946963
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We are new to the area and purchased tickets online from Fandango. Using the address to the theater the supplied and map, we NEVER found the theater. It doesn't exist! Additionally, they don't give you the phone number to the theater either. Tried to get a refund but...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Cannot transfer purchase to another movie
  • Impoliteness
  • Lack of professionalism
#942146
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Fandango - System Does Not Allow Refunds
A credit does me no good as I never want to use their terrible site again. I feel defrauded because I bought the tickets under the assumption that I could get a refund if there was an error. As it turns out, Fandango has a strict policy against refunds. Well, now...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Awful customer service
#927347
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I used the Fandango site from my mobile and once I chose the theater I was then asked to select the date, which I did. I choose Sept 10th and it loaded the shows and the times. I then chose my movie, the time, and selected my seats as it was reserved seating. After...
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1.4
Product
Fandango Movie Ticket
I didn't like
  • Poor website
  • Awful customer service
  • Nobody answers their phone
#915984
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I asked to have my fandango account cancelled. sure no problem and I sure I want to do that. yes. then she immediately disconnected session wit the message i wasn't responding. I was right on it. she did that on purpose. so... I attempted refund just before the...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Compensation refusal
#914983
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Bought 5 tickets from fandango and quickly realized I purchased the wrong day. Purchased for current day rather then the upcoming Saturday that I meant to buy them for. Called them same day I purchased and they would not exchange or refund my money or tickets. $37.50...
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2.4
Product
Fandango Movie Ticket
#905715
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I called the next day and was informed by Brook that we were not entitled to a refund or exchange because the the movie time had already passed (no duh), making the cost of two tickets to the movie approximately $70. I have been on the Fandango website. It's horrible...
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Product
Fandango Movie Ticket
#897919
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