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I earned a $5 promo code for Fandango from the Monopoly game sweepstakes at my local grocery store (Star Market). I accidentally made a purchase for the wrong date.

I meant to buy tickets for the day after. Realizing this mistake right away, I contacted their "live assistance" within a minute of my purchase. I waited for about 20 minutes until they were able to review my information. They told me that their policies prevented them from re-using promo codes, EVEN FOR EXCHANGES.

I bought a ticket for Saturday for $8.70 (with the promo code) and exchanged it for a ticket for Sunday for $13.20. Essentially, Fandango made me throw away $5.

In addition, their customer service is the absolutely the worst. They are rude and completely do not even try to understand from your point of view.

Review about: Fandango Movie Ticket.

Reason of review: Problems with payment.

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