I earned a $5 promo code for Fandango from the Monopoly game sweepstakes at my local grocery store (Star Market). I accidentally made a purchase for the wrong date.
I meant to buy tickets for the day after. Realizing this mistake right away, I contacted their "live assistance" within a minute of my purchase. I waited for about 20 minutes until they were able to review my information. They told me that their policies prevented them from re-using promo codes, EVEN FOR EXCHANGES.
I bought a ticket for Saturday for $8.70 (with the promo code) and exchanged it for a ticket for Sunday for $13.20. Essentially, Fandango made me throw away $5.
In addition, their customer service is the absolutely the worst. They are rude and completely do not even try to understand from your point of view.
Review about: Fandango Movie Ticket.
Reason of review: Problems with payment.