Product: Fandango Customer Care Clear all filters (123 of 123 reviews match)
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Fandango - Rewards Program not what it seems

2.2
Details
I am VERY DISAPPOINTED in the limits with the Fandango rewards program. I have purposely used Fandango to purchase tickets instead of my local theatres site. When I finally get enough $ for two rewards I find out I only have 2 weeks to redeem it. Then when I try to use it I learn that it will only work on a limited number of movies. Of course the only movies it is good for I have seen or is not showing in my local theaters. There really needs to be a disclaimer in your ads that you "Get a $5 reward" that the movies you can see is limited. What a waste of what could be a good program.
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Review
#1697485 Review #1697485 is a subjective opinion of poster.
Service
Fandango Customer Care
Pros
  • Convienence
Cons
  • Only can use rewards on a limited number of movies
  • False advertising
  • Customer support live chat they were rude
Reason of review
Poor customer service

Fandango - Ridiculous

1.0
Details
I accidentally purchased tickets for Zombieland double tap for 9:45am 10-19-19 at Country Club Hills IL. I attended to purchase tickets for Zombieland double tap for 9:45am 10-21-19 at Country Club Hills IL. Almost immediately after I purchased the ticket I realized I made a mistake. I contacted fandango by online chat. I started the before the movie started. I waited several minute to speak with someone and was disconnected. Then I contacted the online chat again. After 10-12mins later I finally spoke to someone that told me it was nothing they can do because it was after the movie started. This is ridiculous, this is terrible customer service. I realize the I made the initial mistake but this policy has to have some exceptions. I was waiting online to speak with someone almost immediately after I made the purchase.
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Review
#1684395 Review #1684395 is a subjective opinion of poster.
Service
Fandango Customer Care
Pros
  • No pro
Cons
  • Lack of help with a refund online or over the phone
Reason of review
Poor customer service
Loss
$8
Preferred solution
Full refund
Tags
  • Terrible

Fandango - Ticket credit request

1.0
Details
I bought two tickets on fandango.com but I could not attend the movie for an emergency call that I immediately received on the same page, so I canceled the tickets I bought. the message I received was that a Manager should approve my request and i would be notified by email, so I waited and I waited. After a month i called to make a complaint, they told me that I don't qualify because I am not a VIP. I was assisted by a supervisor named Jennifer she was very bad and rude to attend a fandango client, she could not even give me a credit for a movie, she is the worst person ever, this was a very bad experience at Fandango, I do not recommend it to anyone very bad service.
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Review
#1664261 Review #1664261 is a subjective opinion of poster.
Service
Fandango Customer Care
Pros
  • Fact i can purchase tickets in advance for a showing
Cons
  • Poor company image
Reason of review
Return, Exchange or Cancellation Policy
Loss
$26
Preferred solution
credit for 2 movie tickets.

Fandango - Terrible Customer Service

1.2
Details
30 minute wait for customer service and it took four times for them to send the gift card. Fandango is definitely a company that is mismanaged. As a retired Navy Captain, Fandango is so bad that they could not even keep a camp clean. I hope they go out of business.
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Review
#1574097 Review #1574097 is a subjective opinion of poster.
Service
Fandango Customer Care
Cons
  • Lack of interest in assisting me
  • Not being able to get a refund
  • Lack of solving the issue
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Fandango in Nashua, New Hampshire - Nl email confirmation of tickets

I booked two tickets for Alladin for tonight at 7pm show at Merrimack Cinemagic Theatre. I've not received any email confirmation. I don't know that to take to theatre.
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Review
#1543239 Review #1543239 is a subjective opinion of poster.
Service
Fandango Customer Care
Reason of review
Order processing issue
Loss
$25
2.0
Details
First, I'll say that the website is not particularly user-friendly. The timer on the site was running out, and I accidentally clicked on the wrong theater when ordering tickets. They've recently added a refund/exchange option for this type of situation, but we were...
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Review
#1532593 Review #1532593 is a subjective opinion of poster.
Service
Fandango Customer Care
Cons
  • Ridiculous wait time for customer service on phone
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution
Tags
  • Fandangoabust

Fandango - Do NOT buy tickets. They have NO customer service

1.0
Details
No body answers the phone. I have left my number to be held in line to be called back. Left it 5 times. That was 7 days ago. Still waiting for that phone call. On the website there chat feature is automated not a real person. Never again will I purchase another ticket from them!
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Review
#1529185 Review #1529185 is a subjective opinion of poster.
Service
Fandango Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Uncaring Customer Service

Fandango - Poor customer service

1.0
Details
Have earned free dollars towards movies and Fandango will not reply to help! Also every time I try and log on it says invalid password. Am feed up and will not use Fandango again. ,As a senior I should get more respect and help! Stanley Hicks
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Review
#1519433 Review #1519433 is a subjective opinion of poster.
Service
Fandango Customer Care
1.7
Details
My first experience was a bad experience. I have banned Fandango for life. S Mart had a promotion. Buy $15 dollars of selected items and get a free movie ticket. I didnt quite get a free movie ticket I got a promo code. I went to the fandango web site and input the zip...
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Review
#1492788 Review #1492788 is a subjective opinion of poster.
Service
Fandango Customer Care
Pros
  • Being able to conveniently order movie tickets in advance
Cons
  • No response
  • Awful customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$24
Tags
  • exchange refused
  • Unreasonable Company Policy

Contact Fandango Customer Service

Mailing Address:
Fandango
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States
Phone:
(800) 326-3264
All Fandango Contacts

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Fandango - Refused to refund service fee despite fire at theater.

1.0
Details
Went today with kids to theater. Theater had a fire and was closed. Fandango refused to give a complete refund (despite not believing me and verifying the fire actually happened) - they refused to refund the service fee. What service did they provide if they event never happened?
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Review
#1476572 Review #1476572 is a subjective opinion of poster.
Service
Fandango Customer Care
Cons
  • Refusal to refund the convenience fee
Reason of review
Return, Exchange or Cancellation Policy
Loss
$8
Preferred solution
Full refund