Fandango Bad Moms Movie Ticket Reviews

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My aunt purchased a fandango gift card for several relatives birthdays, including my boyfriend. We were excited to get out for a date and started reserving our tickets as we drove to the theater. As we got close, we found out that there was a Redskins game going on a few blocks from the theatre, and traffic was grid locked. It took 45 minutes to get through 2 blocks, so we didnt go through with our reservation. We decided to go to the movies...
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Complete incompetence with this company!! I ordered two tickets for Bad Moms last night and used those two tickets, however I realized this morning that the app somehow duplicated the transaction and their customer service people are so incompetent that hey simply keep regurgitating their scripting stating they cannot refund me after the show. I'm not disputing the charge of the two tickets or asking for a refund for the tickets I used, but...
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