Fandango Account Reviews and Complaints
Last week I purchased tickets without knowledge of this site. I was surprised to see a credit/exchange offered when I had to cancel - due to a hurricane! They issued a credit to my new account. Then, when I went to purchase the same tickets this week, the purchase did...Read more
I didn't like
- Bogus exchange policy and a bad online chat
- Awful customer service
I purchased tickets May 6th to two shows one at 3 pm which I was able to go to and the other was for 9 pm I canaled the 9 pm show and that credit was applied to the 3 pm show. But then my husband decided that he wanted to go see a movie at 9 pm so I purchased 2 more...Read more
Midstream watching movie I had purchased, app on my Smart TV locks up.After a long wait, was finally able to exit. Re-launched app, only to find it was no longer active/connected to my acct. There were only 2 choices, browse or activate. The only option was to...Read more
Fandango responded that a Supervisor contacted me, but I have not responded. That is true, but there was no return phone number in the voicemail that I have received and I have not been successful in locating a phone number that reaches a Supervisor. I have...Read more
I have joined the Fandango VIP account but have not been able to log into it. I tried a new password several times and it is always rejected. This costs me $2.00 per show. ~ The really bad thing is that there is no way to address the complaint on the site. Why do I...Read more
Fandango University Park, Illinois
I tried to purchase tickets. They charged my account and then I did not receive the confirmation email. Apparently there was a fail somewhere, but I got no email, no screen message, nothing. The site directed me to create and account and when I did, there was no...Read more
Used a gift card from Fandango 12/27/2015 for Brenden Theaters in Vacaville, CA. Never got the tickets by email, waited over 30 minutes checking all of my emails, even the spam. Checked my Fandango account, nothing, tried to use the card again, it says it already been...Read more
Fandango - Won't accept my email address
Won't let me sign in. Does not agree will my email address.
Fandango refuses to refund
I attempted to order tickets on Fandango using PayPal as my payment method. This transaction was NOT processed on Fandango but I was still charged for two movie tickets on my PayPal account. Despite many calls and emails explaining what happened, Fandango refuses to refund me even though they charged me for tickets I did not receive.