Update by user Aug 07, 2018
We provided documentation thru BBB and they still refuse to refund. Poor company philosophy to keep denying until consumer tires and gives up.
Original review posted by user Jul 08, 2018
Purchased 2 tickets to Jurassic World on June 28th thru Fandango. After purchasing our weather became unstable (tornadoes) and I cancelled thru the app prior to show start time per Fandango’s procedures.
I chose refund to credit card. When there was no refund, and reached out to support. Crystal offered her sympathy but stated it was against their policy since it was past the showing. I explained that I had cancelled prior to show time with request to credit my card.
I asked repeatedly for her supervisor with her failing to do that. Finally she said she created a ticket to investigate and I would receive an email. Well I received email response today.
They refused to issue credit to my cc or to my Fandango account. I will not use their service ever again!
Product or Service Mentioned: Fandango Jurassic World Movie Ticket.
Reason of review: Return, Exchange or Cancellation Policy.
Fandango Pros: Being able to conveniently order movie tickets in advance.
Fandango Cons: Refused to refund.