Contact Fandango Customer Service
Fandango Phone Numbers and Emails
Toll-Free Number:
-
(800) 326-3264
Customer Service:
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(310) 954-0278
Legal:
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(800) 925-6278
Fandango Emails:
How to Contact Fandango?
Most Popular Number:
| Total calls: 2 236 | Issues resolved: 81 | Last call: Jul 7, 2025 |
Fandango Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fandango Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Fandango is 8003263264. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 89% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Wednesday. The average call time is 2 minutes.
Be prepared for the call as Fandango may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fandango Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Fandango is 8003263264. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 89% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Wednesday. The average call time is 2 minutes.
Be prepared for the call as Fandango may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Fandango mainly because of refund, cards and product/ service.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Fandango is customerservice@movietickets.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Fandango Website:
Fandango Help Center:
Corporate Office Address:
Fandango Customer Service Reviews
This is pathetic!! I will NEVER purchase another gift card
Having to add 1000 symbols is very poor customer service
Plus this is my second time to rewiew
I'd give them 0 if that was an option. I have never experienced so many issues trying to spend money.
You are not guaranteed anything when you give them your money. They can cancel at anytime and then good luck getting your money back or even a human to assist you. The same dude Nkosinathi, N does NOT care about their customers nor their experience. Their entire revenue stream is based on the $1 "convenience fee" that they will not refund, regardless of who cancelled.
They cancelled my tickets and concession stand purchase less than 24 hours before my movie. I was asked 567 times to save time and get my food now, so stupidly, I spent $30 on popcorn and drinks for a movie that was cancelled on me without notice. I have yet to receive a refund. Mr Nkosinathi at Fandango support that's provided by @Salesforce, could care less and refuses to give me the confirmation # for the cancelled food that I never cancelled.
To top it off, they are texting me to go get my food. If you give them your money, you'll never get it back. And any credits they issue you, are worthless bc the theatre won't accept "passes". The only way to guarantee you can see the film on the day and time purchased, is to drive your happy *** to the theater the Day before and buy a literal paper ticket.
I feel really stupid seeing the 1.7 rating as I'm leaving a review I wish I had read before I gave them a single penny. $1 taken from every customer regardless if goods or services are provided is what's keeping this company afloat. Don't give them anything bc you won't get anything in return. I've never had such a terrible customer service experience.
And shame on me for not reading a recent review of this scam of a company. No seat is guaranteed so save yourself and buy direct from theatre. Contacted again multiple times and finally got Dimakatso,M, same terrible service and still refuses to give me a confirmation# of the refund they are claiming they issued.
Also disconnected chat and suddenly no one is available. I've left a review on Yelp, the BBB, Reddit and Google and more.
How Good is Fandango's Customer Service?
Summary of Fandango Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fandango?
Refund Question:
- “Refund not done”
- “Refund”
- “Refund Mistake”
Cards Question:
- “Movie gift card not working”
- “Can't get my gift card accepted thru fandango.com”
- “Gift card”
Product/ Service Question:
- “Trying to purchase a movie”
- “Buy tickets”
- “Wrong purchase”
Request for Information Question:
- “How to use my Fandango Gift car”
- “Checking on refund”
- “I need your help I have tried unsuccessfully through chat”
Return/ Replace Question:
- “Cannot change password n have no access”
- “I need to replace my credit card on site”
- “I need to change my email address”
Payments and Charges Question:
- “I was charged twice for my transaction this morning!”
- “Transaction error”
- “Charge inquiry”
Account Question:
- “Balance on gift card”
- “Password reset”
- “Password login failure”
Shipping and Delivery Question:
- “Did not get refund. I cancelled and did not go.”
- “Preorder issue”
- “Didn't receive tickets.”
Activation/ Cancellation Question:
- “Cancel tickets”
- “Cancel subscription”
- “I canceled a movie showing I wanna make sure it was canceled”
Website/ Application Question:
- “Website”
- “Still can’t watch movies from you on My fire TV. I can watch on my phone only. The app I open up on my TV fandango at home does not let me watch movies.”
- “The app won't lett me purchase a movie.”
Staff Question:
- “Customer service”
- “Worst customer service ever experienced. Took my money and didn't give a *** about it. Rude and very unprofessional. Will never use Fandango again and will definitely tell people not to use them as well.”
- “Trouble with Customer Service”
Other Question:
- “Bought tickets for the wrong theater”
- “Movie tickets”
- “Newsrrvice”
Compare Fandango Customer Service To
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