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Contact Fandango Customer Service

Fandango Phone Numbers and Emails

Toll-Free Number:

  • (800) 326-3264
Call customer service
Send Message

Customer Service:

  • (310) 954-0278

Legal:

  • (800) 925-6278

Fandango Emails:

Legal
Privacy Inquiries, Request Deletion
Media
Affiliates
accessdata@fandango.com
customerservice@movietickets.com
donotsell@fandango.com
Is this your business?

How to Contact Fandango?

Most Popular Number:

(800) 326-3264
Total calls: 2 236 Issues resolved: 81 Last call: Jul 7, 2025
author avatar
PissedConsumer Reporter

Fandango offers multiple Fandango customer care numbers at your disposal to contact their customer service team. First of all, there is the toll-free Fandango number, which is 1-800-326-3264. Similarly, the Fandango customer service phone number is 1-310-954-0278. On the other hand, if you have legal inquiries, call 1-800-925-6278, the Fandango contact number for legal queries. These Fandango customer care numbers are suitable for addressing various aspects of your Fandango experience, including questions about your Fandango account, ticket purchases, refunds, discounts, and gift cards. Feel free to call Fandango representatives, who are prepared to assist you with any of your issues promptly and professionally.

If you wish to reach out to the Fandango support team through "My Account," start by visiting their official website. If you already have a Fandango account, log in. However, if you are a new user, you will need to go through the sign-up process to create a new Fandango account. Once you have logged in to your account, you will find multiple streamlined and straightforward methods to contact the Fandango customer service team. This smooth process ensures that customers can seek assistance or address any concerns and questions they may have, all within the convenience of your Fandango account.

To get in touch with Fandango customer service through their website, follow the mentioned simple steps. First, head to the official Fandango website and scroll down to find the "Help" section. On the next page, you will encounter a form where you have to provide your name, email address, and phone number and specify the reason for your inquiry. After completing this form, one of the Fandango customer service representatives will respond to your queries via email. Alternatively, initiate a live chat session with the Fandango customer service team if you require immediate assistance. Remember that it may take up to 72 hours to receive an email response for general support questions. If your matter is of utmost importance and requires immediate assistance, don't hesitate to contact the Fandango support team via email at customerservice@movietickets.com. Use the Frequently Asked Questions section on the official Fandango website for quicker solutions.

Fandango Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Fandango Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Fandango is 8003263264. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 89% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Wednesday. The average call time is 2 minutes.

  • Be prepared for the call as Fandango may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Fandango Website:

Fandango Help Center:

Corporate Office Address:

Fandango Media, LLC
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States

Fandango Customer Service Reviews

1.2 / 5
Bad
Melanie G Dpb
Service not working

Customer service is not working. I cannot get anyone on the phone.

I have purchased multiple TV series and movies. However, I have one TV series that will not sync with CC.

Guest-6270505
Awful customer service can’t talk to a person
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This is pathetic!! I will NEVER purchase another gift card
Having to add 1000 symbols is very poor customer service
Plus this is my second time to rewiew

Jennifer H Ukr
Theft of services
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I'd give them 0 if that was an option. I have never experienced so many issues trying to spend money.

You are not guaranteed anything when you give them your money. They can cancel at anytime and then good luck getting your money back or even a human to assist you. The same dude Nkosinathi, N does NOT care about their customers nor their experience. Their entire revenue stream is based on the $1 "convenience fee" that they will not refund, regardless of who cancelled.

They cancelled my tickets and concession stand purchase less than 24 hours before my movie. I was asked 567 times to save time and get my food now, so stupidly, I spent $30 on popcorn and drinks for a movie that was cancelled on me without notice. I have yet to receive a refund. Mr Nkosinathi at Fandango support that's provided by @Salesforce, could care less and refuses to give me the confirmation # for the cancelled food that I never cancelled.

To top it off, they are texting me to go get my food. If you give them your money, you'll never get it back. And any credits they issue you, are worthless bc the theatre won't accept "passes". The only way to guarantee you can see the film on the day and time purchased, is to drive your happy *** to the theater the Day before and buy a literal paper ticket.

I feel really stupid seeing the 1.7 rating as I'm leaving a review I wish I had read before I gave them a single penny. $1 taken from every customer regardless if goods or services are provided is what's keeping this company afloat. Don't give them anything bc you won't get anything in return. I've never had such a terrible customer service experience.

And shame on me for not reading a recent review of this scam of a company. No seat is guaranteed so save yourself and buy direct from theatre. Contacted again multiple times and finally got Dimakatso,M, same terrible service and still refuses to give me a confirmation# of the refund they are claiming they issued.

Also disconnected chat and suddenly no one is available. I've left a review on Yelp, the BBB, Reddit and Google and more.

How Good is Fandango's Customer Service?

Sheila H Gfv
Sheila H Gfv
Feels Disappointed | Sep 26, 2024

It was terrible because I haven’t got a hold of anyone

Read full quote
Juvencio Ruc
Juvencio Ruc
Feels Disappointed | Sep 17, 2024

Very unsatisfied ! Customer service could see gift card number but could not give me pin . I advised that I discarded gift card when I put on app . Poor customer support !!!!!!! Totally pissed!

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Mary C Mwc
Mary C Mwc
Feels Disappointed | Jul 26, 2024

TERRIBLE CUSTOMER SERVICE. I WILL NEVER USE FANDANGO AGAIN

Read full quote
Roland Emb
Roland Emb
Feels Satisfied | Jul 17, 2024

very satisfied

Read full quote
Theta Ccz
Theta Ccz
Feels Neutral | Jun 09, 2024

Lauren was fantastic and very helpful

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Kammi Rvo
Kammi Rvo
Feels Disappointed | May 20, 2024

Very unsatisfied

Read full quote

Summary of Fandango Customer Service Calls

3K TOTAL
CALLS
02:39 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fandango?

Refund Question:

  • “Refund not done”
  • “Refund”
  • “Refund Mistake”

Cards Question:

  • “Movie gift card not working”
  • “Can't get my gift card accepted thru fandango.com”
  • “Gift card”

Product/ Service Question:

  • “Trying to purchase a movie”
  • “Buy tickets”
  • “Wrong purchase”

Request for Information Question:

  • “How to use my Fandango Gift car”
  • “Checking on refund”
  • “I need your help I have tried unsuccessfully through chat”

Return/ Replace Question:

  • “Cannot change password n have no access”
  • “I need to replace my credit card on site”
  • “I need to change my email address”

Payments and Charges Question:

  • “I was charged twice for my transaction this morning!”
  • “Transaction error”
  • “Charge inquiry”

Account Question:

  • “Balance on gift card”
  • “Password reset”
  • “Password login failure”

Shipping and Delivery Question:

  • “Did not get refund. I cancelled and did not go.”
  • “Preorder issue”
  • “Didn't receive tickets.”

Activation/ Cancellation Question:

  • “Cancel tickets”
  • “Cancel subscription”
  • “I canceled a movie showing I wanna make sure it was canceled”

Website/ Application Question:

  • “Website”
  • “Still can’t watch movies from you on My fire TV. I can watch on my phone only. The app I open up on my TV fandango at home does not let me watch movies.”
  • “The app won't lett me purchase a movie.”

Staff Question:

  • “Customer service”
  • “Worst customer service ever experienced. Took my money and didn't give a *** about it. Rude and very unprofessional. Will never use Fandango again and will definitely tell people not to use them as well.”
  • “Trouble with Customer Service”

Other Question:

  • “Bought tickets for the wrong theater”
  • “Movie tickets”
  • “Newsrrvice”

Compare Fandango Customer Service To

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