Contact Fandango Customer Service
How to Reach a Person at Fandango
Verified Contact Information
Toll-Free Number:
-
1-800-326-3264
Customer Service:
-
1-310-954-0278
Legal:
-
1-800-925-6278
Media:
affiliates@fandango.com
Affiliates
accessdata@fandango.com
customerservice@movietickets.com
Fandango Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Fandango Phone Number
1 (800) 326-3264
Average Hold Time
00:02:16
Average Calls duration
3 minutes
Most Popular Fandango Email Address
customerservice@movietickets.com
Fandango Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Fandango Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Fandango Phone Number | 1 (800) 326-3264 |
| Average Hold Time | 00:02:16 |
| Average Calls duration | 3 minutes |
| Most Popular Fandango Email Address | customerservice@movietickets.com |
| Fandango Live Agent Availability | 24% of callers successfully reach a real person |
| Issue Resolution Rate | Low (11% reported full resolution) |
| Fandango Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Refund, cards and product/ service |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Fandango | First and last name, email or order id or tracking number |
Contact Information
Fandango Website:
Fandango Help Center:
Corporate Office Address:
Fandango Media, LLC
407 N. Maple Dr., Suite 300
Beverly Hills,
California
90210
United States
Summary of Fandango Customer Service Calls
3.3K
TOTAL
CALLS
CALLS
03:25
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fandango?
Refund Question:
- “Refund”
- “Refund information”
- “Refund tickets”
Cards Question:
- “My gift card would not work”
- “Gift card issue”
- “Unusable gift card”
Product/ Service Question:
- “Movie purchased in errir”
- “Tickets purchased for wrong theater”
- “Resetting password”
Request for Information Question:
- “Need help”
- “I need to speak to someone about a purchase”
- “How to cancel tickets”
Payments and Charges Question:
- “I paid, got no tickets”
- “Over charged for ticket”
- “Duplicate charge on movie. Please cancel one of them.”
Return/ Replace Question:
- “Return tickets, unable to assist”
- “Wrong day”
- “Incorrect email”
Account Question:
- “Trouble redeeming promo codes”
- “Need c r codefor ticket sent”
- “Didn’t receive the Breadwinner two for one special offer when I ordered two senior tickets today. The opportunity to enter the code “breadwinnertixs” before I closed out the purchase”
Shipping and Delivery Question:
- “Did not receive $15 promo code for purchasing Maona cup at Subway restaurant”
- “Didn't get a show i paid for”
- “Wrong location paid for tickets”
Activation/ Cancellation Question:
- “I need to see if can cancel my mona tickets for imx and reschedule for standard tickts.”
- “Cancel account”
- “Cancel subscription”
Website/ Application Question:
- “Can't download movie paid for”
- “Website failure”
- “Website”
Staff Question:
- “No service. Paid!!!!”
- “Fandgo customer service hanging up on me”
- “Customer service”
Other Question:
- “Movie deleted”
- “Problems with movies”
- “Puchase”
Compare Fandango Customer Service To
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Fandango