we received a gift card from family and two time went to theaters that Fandango stated said accepted the gift cards then after being turned away we decided to go to the web site and buy the tickets there we started the process and completed the form and on the side where it showed the credit had been used it ...then we were required to put a our credit card information before the transaction was completed. Why should we have to put a credit card when its already been paid for via the gift card?
We were not able to complete the transaction and did not get our tickets.
We have had this gift card since Christmas and have not been able to use it. I would not commend this gift card for anyone!
This person wrote the review because of order processing issue at Fandango. Reviewer claimed that he or she lost $25 and wants Fandango to have the product delivered.
The most disappointing in user's experience was disrespect for customers time, awful customer service and lack of professionalism. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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