State: California Product: Fandango Movie Ticket Clear all filters (26 of 176 reviews match)
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The theater manager assured me that Fandango would refund the money because the tickets were never used. Fandango refused. Then when I said I wanted to dispute the charge, they said I would be banned from the site for making a dispute! These people are INCREDIBLE....
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Web site doesnt work as promised
  • Bait and switch
  • Poor online userability
#1044670
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A glitch in the fandango app defaulted my tickets to the wrong theatre even though i selected the right theatre. In the fandango app, I selected my cinema of choice. Purchased tickets for showtime 10:15pm. Was in line at 10:05pm and the teller tried scanning, but would...
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Anonymous
Anonymous

this also just happened to me. I know that I selected a different time than was on my receipt, and when I went to review my tickets, only then did I discover that it was for t...

Anonymous
Anonymous

They did the same thing to me. They tried to tell me it was my error when I was certain about my purchase. The "customer service" rep was very dismissive and condescending. Wh...

1.7
Product
Fandango Movie Ticket
I didn't like
  • Refused flatly to help or offer any solution
  • Rude customer service
  • Being on hold for over an hour
#1005930
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Fandango - System Does Not Allow Refunds
A credit does me no good as I never want to use their terrible site again. I feel defrauded because I bought the tickets under the assumption that I could get a refund if there was an error. As it turns out, Fandango has a strict policy against refunds. Well, now...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Awful customer service
#927347
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Fandango Movie Ticket Review

#816228
I do not recommend using fandango!!. After recently purchasing 2 tickets. My Visa Credit Card was fraudulently used!! Whoever did this will rotten in ***!!
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Fandango Movie Ticket Review

#815724
1.0
Details
Charged me over 100.00 for inadvertent movie ticket purchases. I never attended the movie and tried for refund. No one will return my emails and or answer their customer service line. They are absolutely horrible. I'm thinking the better business bureau may help.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Fandango Movie Ticket Review

#776562
2.6
Details
Worse company ever! I purchased two tickets for Star Wars, but I wasn't happy with the assigned seats. I wanted a refund and Fandango refuseed to provide a refund claiming that I did not contact them at leat 2 full hours in advance. Shoot ...file complaints with the Better Business Bureau and anybidy else against these rip off artists!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

Fandango Movie Ticket Review

#686139
2.0
Details
Bought two tickets to the worng theater called cutomer service 2 min after was told i could not get credit because of the showing time frame even if i had just bought them 2 min before asked for supervisor and was hung up on
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
I called the next day and was informed by Brook that we were not entitled to a refund or exchange because the the movie time had already passed (no duh), making the cost of two tickets to the movie approximately $70. I have been on the Fandango website. It's horrible...
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Product
Fandango Movie Ticket
#897919
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I've read complaints about refunds in fandango and I've proven how useless this is. I got off 11pm at work and wanted to see a movie with my coworker. So we purchase a ticket online so we can just sneak out after work. We purchase ticket like around 9:30 pm and the...
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1.0
Product
Fandango Movie Ticket
I didn't like
  • Ridiculous refund policy
#892538
Reply to reviews
I will never use Fandango again! This company is crooks and deserve to go out of business! The seats were not the correct ones and customer service could care less in honoring a refund or credit! I will make sure non of my family or friends ever use there service...
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Anonymous
Batman45

The company didn't give me what I purchased, wouldn't correct the issue, and wouldn't refund my purchase. The business model and concept is good; but the lack of customer serv...

1.0
Product
Fandango Movie Ticket
#872355
Reply to reviews
After a phone call directly to Fandango they told me that there was nothing they could do for me. I don't understand why they could not refund MY MONEY. Fandango is a bunch of ***!!! I will never use them again. I am not the type of person who complains so it takes a...
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1.0
Product
Fandango Movie Ticket
#853912
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I purchased a ticket for a movie outside the theater but app automatically pre-selected the wrong theater for me. I ended up accidentally purchasing tickets for an incorrect theater. I immediately contacted fandango for a refund and explained what transpired. However...
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2.8
Product
Fandango Movie Ticket
#785009
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My message to Fandango ..... Your website guided me to the wrong movie theater I bought tickets to the wrong movie called your 1-800 number immediately the lady told me but there was nothing she could do for me because it was less than two hours before the film was...
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1.0
Product
Fandango Movie Ticket
#777250
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I purchased two movie tickets through Fandango. They failed to issue the tickets with a confirmation number. They still charged me. I asked for a refund and they refunded the ticket price but not the $3 convenience fee. What was the convenience for? Not getting a...
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Product
Fandango Movie Ticket
I didn't like
  • Customer service
#763408
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