75 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I went on line to buy a ticket for a specific movie, date, and location. Went through the entire purchase process, printed ticket, etc.

A friend pointed out to me that the ticket was for a completely different theater in a completely different and for me inaccessible location. Wow. What a surprise. Went on line and got a refund.

But no refund for the service fee. So Fandango gets to make money on their bait and switch. Wonder how many million other customers had the same experience. Image how surprised I would have been to show up at the theater that I had requested only to discover that I was in the wrong place and way to late to travel to the right place.

And the only way to discover this fraud is to read the street address on the printed ticket. In suburban American who even knows the street address of the mall. Not very many people. So Fandango baits and switches with theater locations and keeps the service fee.

They make money and the customer gets cheated. When I tried to complain I was told that is was my fault because the correct street address was on the ticket.

Thanks for nothing. But I did learn the street address of the correct theater so now it will be harder for them to pull the wool over my eyes.

Reason of review: Poor customer service.

Monetary Loss: $17.

Preferred solution: Let the company propose a solution.

Fandango Cons: Unclear website.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Fandango Reviews

  1. 441 reviews
  2. 127 reviews
  3. 35 reviews
  4. 15 reviews
  5. 11 reviews
Fandango reviews