3575 Mustang Springs Rd, Paso Robles, CA 93446, USA
Not resolved

I bought an RPX 3D tickets for Rampage (confirmation 317645969). When I arrived at the movie house, they do not have the RPX 3D version.

I got a refund from the theater but I need to be refunded the $3 convenience fee I was charged. When I contacted their customer service via chat online, the response was pretty much "that's too bad, we can't refund the fee because you got a service which is the tickets you purchase" They didn't care that I couldn't use the tickets and that the purchase was defective. Shame on them. I have been a member for so many years and now I am terminating my VIP membership.

I am saying more than I should and I have said everything I need to say but this review site insisted on 100 words review. LOL

Product or Service Mentioned: Fandango Rampage Movie Ticket.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $3.

Preferred solution: Full refund.

Fandango Cons: Refusal to refund the convenience fee.

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