I bought an RPX 3D tickets for Rampage (confirmation 317645969). When I arrived at the movie house, they do not have the RPX 3D version.
I got a refund from the theater but I need to be refunded the $3 convenience fee I was charged. When I contacted their customer service via chat online, the response was pretty much "that's too bad, we can't refund the fee because you got a service which is the tickets you purchase" They didn't care that I couldn't use the tickets and that the purchase was defective. Shame on them. I have been a member for so many years and now I am terminating my VIP membership.
I am saying more than I should and I have said everything I need to say but this review site insisted on 100 words review. LOL
Product or Service Mentioned: Fandango Rampage Movie Ticket.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $3.
Preferred solution: Full refund.
Fandango Cons: Refusal to refund the convenience fee.