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Fandango - Charged for a fee, 2 hours waiting on hold
They charged me for a convenience fee I'm not supposed to have, so I called and waited on hold, then went on a live chat. I am waiting for a callback. I waited on the live chat for TWO HOURS before I got to first position in ***... FOR THEM TO DISCONNECT SAYING THERE...
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1.3
#1098971
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Purchased a couple tickets of Fandango to see the new Spiderman flick. Was a little annoyed at the $3 "convenience" fee but sucked it up. I showed up about 20 mins prior to show time only to find I'd mistakenly bought tickets for another movie theatre with the same...
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1.0
#1089729
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Fandango is the worst service period. Better luck just to be old fashion and go straight to the theater... Not good, horrible service. Not worth even writing about because it is a waste of time and i'm more than one hundred percent for sure that they don't care about...
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1.0
#1089078
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Fandango - Customee service and exchanhe policy horrible

Fandango
#1101583
1.0
Details
Had groupon for tickets when using accidently hit wrong day. Just wanted to switch days. This was done within minutes. Was told I could not switch or get a refund
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Customer service
Exchange, Refund and Cancellation Policy

Don't use fandango

Fandango
#1089847
I bought movie tickets to the Big Sick but could not find the movie theatre and got lost. I called fandango before the movie started and was on hold for 40 minutes. We ended up seeing it at another movie theatre 40 minutes later. When I asked for a refund they refused because they said it was after the movie started. So frustrating. I will buy my tickets at the movie theatre from now on.
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Fandango - Used promo codes to purchase tickets

Fandango
#1081384
Used promo codes to purchase two adult tickets to an AMC theatre received email for two senior tickets to a regal Cinema 20 miles away. Immediately contacted customer service and was told sorry since they were purchased with promo codes nothing could be done. I told them I would not be using Fandango again, they asked if there was anything else they could help me with.
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Fandango - Movies Gone!

Fandango
#1069033
1.0
Details
I purchased movies on the Fandango app on Roku and now they are gone!! Why?.?????????????
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I bought a 3 pack of Fandango gift cards December 2016. I gave one as a gift and kept two. When I tried to use the two I kept, they did not work. Fandango directed me back to Target where I bought the cards. I went back there with the receipt and they directed me back...
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#1086332
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I got an error when purchasing tickets, contacted their live chat, they said transaction did not go through and that i had to purchase again. At the end I got 2 charges on my credit card, i have been trying to get someone to help me for a week now, and there is no way,...
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#1085656
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Brought (2) tickets to see the movie Kidnap. I first selected the date for August 3rd and then decided to changed date to August 4th. Instead the system did not changed the date to August 4th. When I went to pickup tickets on August 4th they told me tickets were for...
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#1084477
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The customer service through Fandango is absolutely the worst I have ever experienced in my 50 years of life. We purchased 10 VIP Tickets at the Showplace Icon theater (opening of Spiderman). But, only were going to use 8. Wanting to make them available to other...
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1.0
#1078758
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first I tried calling. got a message lines were busy and to call back. tried later and gave up after 15 minutes on old. send a message online and was told it would take 72 hours---for info I needed the next day. when I finally heard back it was to say they had gotten...
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1.7
I didn't like
  • Bad response time
  • Unavailable customer service
  • Still no help days later
#1073135
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I used Fandango to purchase tickets to a movie because I had a coupon code for $5 off. My total showed the tickets plus the "convenience fee" minus the $5 coupon. I purchased the tickets but when I received my emailed receipt, the $5 had not been subtracted. I didn't...
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1.6
#1072009
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I bought a ticket for the 7p showing on July 4th. I wasn't thinking about it and realized i should be home with my pups for fireworks - so i wanted to exchange it for a 4:10 showing. I'm not able to because I used a promo code I got as a gift with purchase somewhere...
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1.9
I didn't like
  • Redemption policy
  • Lack of interest in assisting me
  • Bad customer service and online site
#1069685
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