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I recently purchased 2 tickets thru my Fandango account; however, when I went back on line to retrieve my tickets on the day of the movie, the Fandango site kept presenting an error message. Therefore I was unable to retrieve my tickets to be scanned by the movie...
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2.8
#1066829
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I purchased tickets from Fandango a few days for a movie showing in the afternoon. Since I couldn't make it to the showtime, I went ahead and wanted to get a refund/exchange. Unfortunately, I couldn't get an account with Fandango because their "system is down," which...
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1.0
I didn't like
  • Long on-hold time
  • Lack of help with a refund online or over the phone
  • Not being able to get a refund
#1065816
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Don't bother trying to contact Fandango. They won't help you. Their go to line is that They are doing updates. They won't admit that they are having issues. All that they would say is that they will email you once their "updates" are complete. Seriously?! If in fact...
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1.0
#1065742
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Fandango - Won't accept my email address

Fandango
#1062164
Won't let me sign in. Does not agree will my email address.
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Fandango - Bad service

Fandango
#1059255
They charge me for 6 tickets & never sent me confirmation
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Fandango refuses to refund

Fandango
#1058693
I attempted to order tickets on Fandango using PayPal as my payment method. This transaction was NOT processed on Fandango but I was still charged for two movie tickets on my PayPal account. Despite many calls and emails explaining what happened, Fandango refuses to refund me even though they charged me for tickets I did not receive.
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Fandango - Don't purchase! Scam.

Fandango
#1055651
1.0
Got this as a gift. You can't redeem at theater and have to purchase tickets online for a specific showtime which was NOT easy and they charge a $4 convenience fee. Just purchase a gift card directly from the theater - easily redeemable, flexible and no fees. Fandango is a scam.
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I logged in to the Studio Movie Grill, faound a movie, clicked on buy tickets, the site redirected me to fandango. I entered in all of the credit card information and clicked to complete the purchase and it gave me an error code saying that the session timed out. I...
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#1065318
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CROOKS! Reserved seats far too close to the screen-left & attempted to get refunded by phone....put on hold-*** for more than forty minutes! Told a refund isn't possible BECAUSE.... the movie had already started! Huh? If it seems like a scam... it IS! ***-HATS refuse...
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Anonymous
Ms Kay

I too feel like fandango is a scam. I purchased tickets for 6/16/17, clicked on friday and when i looked at my confirmation it said thursday june 15th, so i'm calling 6/16/1...

1.0
I didn't like
  • Worst customer service
#1061584
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There was absolutely no way to get to my mobile ticket, not from the confirmation email on my phone or on my computer at home. Luckily, the theater had my back and printed my tickets, while everybody behind me waited for the long-*** confirmation number to get typed in...
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1.6
I didn't like
  • Poor website
  • Total lack of regard for customers
  • Lack of delivery of the promised mobile ticket
#1059179
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My "Honey" app saved me a measly $3 on 3 tickets and because of that, they kept giving me an error message. When I went in to purchase the tickets without the "Honey" discount, it went through. I contacted paypal to see if there was anything wrong with my paypal...
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1.0
I liked
  • Being able to conveniently order movie tickets in advance
I didn't like
  • Purposeful refusal of any discounts by deception
#1055102
Reply to reviews
You have to redeem online where you have to pay extra money! Also, the website to check balance doesn't work. To give someone this gift is an insult as it is more trouble trying to get the *** tickets using this 'gift' card. Not a gift at all!!! You should be able to...
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#1052602
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I purchased 3 movie tickets online to a Fat Cats in Gilbert AZ where I live. When we showed up for the 6pm showing the guy at ticket counter says he has no record of my purchase. When I showed him the confirmation number he looked it up in his system. He came back...
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1.9
I didn't like
  • Refusal to make it right
#1048397
Reply to reviews
Purchased two 3d tickets with a promotion code, need to switch to a different day, no problem! I'm a Fandango VIP account holder with many purchases! Nope. An even exchange, same movie, same theatre, just a different day. Can't do it because of the promotion code - a...
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Anonymous
Anonymous

You're lucky that the *** system even allowed you to use paypal. My "Honey" app saved me a measly $3 on 3 tickets and because of that, they kept giving me an error message. ...

1.0
#1047494
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