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Like many, I had a bad experience with Fandango. Bought tickets for the wrong day as a guest, not with an account. I tried to call and cancel but the line was busy so I went on chat. The movie started in 35 minutes and I wound up waiting 30 minutes on chat! When I got...
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3.0
#1130648
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Sarcastic and disrespectful customer service. They keep saying they are not the department to deal with since it was a redeemed item I got with my tickets, which I payed $7 for shipping and handling for and it still hasn’t been sent and I’ve been on hold for almost 30...
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1.7
#1128144
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I purchased tickets for a movie back in July & Fandango double charged me & now they are refusing me to refund my money. They have given me the run around for several weeks (since 9/29) with no solution. I called today and spoke to someone & transferred me to a...
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1.0
I didn't like
  • Lack of solving the issue
  • No response
#1117724
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Fandango - Ok if I can get this change done, thank you.

Fandango
#1124333
I would like to change the date of the movie that I ordered on line. I mistakenly put in the wrong date how do I change that date. My account is Bonnie Mulligan my email address is bonnie@juicernet.com. Please let me know
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Fandango - Customee service and exchanhe policy horrible

Fandango
#1101583
1.0
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Had groupon for tickets when using accidently hit wrong day. Just wanted to switch days. This was done within minutes. Was told I could not switch or get a refund
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Customer service
Exchange, Refund and Cancellation Policy

Don't use fandango

Fandango
#1089847
I bought movie tickets to the Big Sick but could not find the movie theatre and got lost. I called fandango before the movie started and was on hold for 40 minutes. We ended up seeing it at another movie theatre 40 minutes later. When I asked for a refund they refused because they said it was after the movie started. So frustrating. I will buy my tickets at the movie theatre from now on.
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Fandango - Used promo codes to purchase tickets

Fandango
#1081384
Used promo codes to purchase two adult tickets to an AMC theatre received email for two senior tickets to a regal Cinema 20 miles away. Immediately contacted customer service and was told sorry since they were purchased with promo codes nothing could be done. I told them I would not be using Fandango again, they asked if there was anything else they could help me with.
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Called customer support on a Friday night to see if I could exchange tickets since the website was down. Customer service agent said she could not process the exchange immediately because their whole system was undergoing maintenance (Friday evening, obviously a...
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1.3
#1114238
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Last week I purchased tickets without knowledge of this site. I was surprised to see a credit/exchange offered when I had to cancel - due to a hurricane! They issued a credit to my new account. Then, when I went to purchase the same tickets this week, the purchase did...
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1.0
I didn't like
  • Bogus exchange policy and a bad online chat
  • Awful customer service
#1113612
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Fandango - Charged for a fee, 2 hours waiting on hold
They charged me for a convenience fee I'm not supposed to have, so I called and waited on hold, then went on a live chat. I am waiting for a callback. I waited on the live chat for TWO HOURS before I got to first position in ***... FOR THEM TO DISCONNECT SAYING THERE...
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1.3
#1098971
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Purchased a couple tickets of Fandango to see the new Spiderman flick. Was a little annoyed at the $3 "convenience" fee but sucked it up. I showed up about 20 mins prior to show time only to find I'd mistakenly bought tickets for another movie theatre with the same...
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1.0
#1089729
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Fandango is the worst service period. Better luck just to be old fashion and go straight to the theater... Not good, horrible service. Not worth even writing about because it is a waste of time and i'm more than one hundred percent for sure that they don't care about...
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1.0
#1089078
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I bought a 3 pack of Fandango gift cards December 2016. I gave one as a gift and kept two. When I tried to use the two I kept, they did not work. Fandango directed me back to Target where I bought the cards. I went back there with the receipt and they directed me back...
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#1086332
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I got an error when purchasing tickets, contacted their live chat, they said transaction did not go through and that i had to purchase again. At the end I got 2 charges on my credit card, i have been trying to get someone to help me for a week now, and there is no way,...
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#1085656
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