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1.3 Based on 218 reviews
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  • Customers like
    • Fact i can purchase tickets in advance for a showing 10
    • It is ok if you dont make mistakes 2
    • Person was polite 1
  • Customers don't like
    • Bad customer service 17
    • Disrespect for customers time 16
    • Not being able to get a refund 16
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Fandango should be forced by law to state clearly in large bold type right at the movie and ticket display that YOU DO NOT GET A TICKET. YOU STILL HAVE TO GO EARLY AND STAND IN LINE TO GET YOUR TICKET. And the PRICE SHOWN should be mandated to INCLUDE THIER EXTRA FEE !!!!! And, if you change your mind, you don't get the fee back. If you have to go stand in line anyway, why on earth would you use them? Forcing them to be upfront about this would... Read more

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I purchased 2 tickets to a show on 11/19/16. I was unable to attend due to inclement weather, so I requested a refund well within the respective time. The refund processed, and said it would take 3-5 business days to process. I gave a little bit of time due to the holidays, and contacted them via chat on 11/28. I attempted to call by phone, but the system said they were too busy and to try again later. After waiting 20 minutes to speak with a... Read more

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100 words? Why is anyone still using Fadango? Convenience fee per ticket is $1.35, $8.10 for 6 tickets and no priority at the theater's box office. Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is horrible! Fandango is... Read more

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continued from above. I was there with my 6 grand kids and daughter to see Merona. My daughter had to leave due to 3 yr old needing restroom. I had to find 4 seats on one row and the other 4 in a row behind them. I asked the lady to remove her kids from our 2 seats. Her reply was I need to keep 3 together. She refused to relocate, so I had to because the manager would not "do anything about this situation. Why do you not have an usher to answer... Read more

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We were out of town and not familiar with the area when we purchased tickets for a theater very far from us. Would not give a credit or a refund. Horrible customer service! DO NOT USE THIS WEBSITE!!!!!!!!!! Must have plenty of customers......they don't care about losing us! No matter what the issue is, they kept saying if you would have told us 2 hours prior to the show then we could have fixed things. I don't know about all of you, but I don't... Read more

Was this review helpful? 1 0

called customer care, said it was an issue with my email address, although i received the receipt and other emails from fandango at the same address. tried two other email addresses still no gift card. rep AIDA 247 wouldnt let me speak with her supervisor. would not give me a refund, said i have to wait 24 to 48 hours for something that should be delivered in 60 minutes, will never buy from them again, horrible experience, feels like they stole... Read more

Was this review helpful? 1 0

I tried to purchase tickets the other day. At first it gave me the wrong date. I tried again and the wrong date showed up again. My final attempt the correct date showed up. I booked the ticket . On the date I was interned to go .. I checked the confirmation on my phone only to realize the wrong date was on the confirmation. I contacted customer service only to be quoted policy. She didn't even wanted to check with IT to see if they had an issue... Read more

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"WORST COMPANY I HAVE EVER EXPERIENCED!! THEY WILL NEVER GET MY MONEY AGAIN. Twice now they have not offered any exchange for tickets that were bought at the wrong location. The first time I called they would not exchange them because it was not two hours before show time. The second time they would not refund them because it was 5 minutes after showtime. I was not going to ask for the money back. I simply wanted to exchange the tickets to a... Read more

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I purchased two tickets a couple hours before a show that didn't show up on my Fandango app under my account. In fact, I had a message that said my transaction didn't go through. So, I bought two more tickets. Then after the show and checking my email at home I found out that Fandango had emailed copies of tickets to me that they said I hadn't purchased on my phone. I therefore paid for 4 tickets, but only needed two. I went online to Fandango's... Read more

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I ordered tix. It said my credit card couldn't go through because it was the wrong zip code. But the charge is pending with my bank and I don't have access to my own $31....AND NO TICKETS. Customer service said to contact my bank, as did the customer service manager. My bank said Fandango put it through, and I could dispute it. We did, but we are still out the $31. Fandango would do nothing. Nada. Zilch. Fandango's policy is that their... Read more

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