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2.4

I purchased tickets for what everything said was Saturday July 25 @ 3:15P. The page was refreshing oddly and some of the radio buttons weren't working. I verified my purchase for Saturday July 25 @ 3:15P and clicked the submit button. When it was done I noticed it now said Tuesday July 28 3:15P. I don't know how it changed but it did. I immediately attempted to purchase the correct tickets and would cancel the other tickets. The pages were giving me all sorts of issues. I finally purchased the proper tickets and then went to cancel. They refunded me the ticket amounts but not the fee.

I sent an email to complain about the website issues. I stated very directly "I would like a refund for the 3.00 fee because of website issues and having to purchase tickets twice." and I get a response "You've already had a refund processed through your VIP account." This person obviously didn't read the email and sent a canned response.

I would suggest avoiding Fandango at all costs. They made an additional 3.00 on a two ticket sale because of their system errors. What a rip off.

Reason of review: Poor customer service and customer service not reading the complaint before sending an email..

Monetary Loss: $3.

Preferred solution: Let the company propose a solution.

Fandango Pros: Fact i can purchase tickets in advance for a showing.

Fandango Cons: Disrespect for customers time, Compensation refusal.

Location: Tampa, Florida

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