Fandango Phone Numbers and Emails

Toll-Free Number:

  • (800) 326-3264
Send Message

Customer Service:

  • (310) 954-0278

Legal:

  • (800) 925-6278

Fandango Emails:

Legal
Privacy Inquiries, Request Deletion
Media
Affiliates
accessdata@fandango.com
customerservice@movietickets.com
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More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 326-3264
Total calls: 1 906 Issues resolved: 71 Last call: Mar 24, 2024

What Is the Fandango Customer Service Phone Number?

Fandango offers multiple Fandango customer care numbers at your disposal to contact their customer service team. First of all, there is the toll-free Fandango number, which is 1-800-326-3264. Similarly, the Fandango customer service phone number is 1-310-954-0278. On the other hand, if you have legal inquiries, call 1-800-925-6278, the Fandango contact number for legal queries. These Fandango customer care numbers are suitable for addressing various aspects of your Fandango experience, including questions about your Fandango account, ticket purchases, refunds, discounts, and gift cards. Feel free to call Fandango representatives, who are prepared to assist you with any of your issues promptly and professionally.

How Can I Contact Fandango Customer Support via My Account?

If you wish to reach out to the Fandango support team through "My Account," start by visiting their official website. If you already have a Fandango account, log in. However, if you are a new user, you will need to go through the sign-up process to create a new Fandango account. Once you have logged in to your account, you will find multiple streamlined and straightforward methods to contact the Fandango customer service team. This smooth process ensures that customers can seek assistance or address any concerns and questions they may have, all within the convenience of your Fandango account.

How To Contact Fandango Customer Care via the Website?

To get in touch with Fandango customer service through their website, follow the mentioned simple steps. First, head to the official Fandango website and scroll down to find the "Help" section. On the next page, you will encounter a form where you have to provide your name, email address, and phone number and specify the reason for your inquiry. After completing this form, one of the Fandango customer service representatives will respond to your queries via email. Alternatively, initiate a live chat session with the Fandango customer service team if you require immediate assistance. Remember that it may take up to 72 hours to receive an email response for general support questions. If your matter is of utmost importance and requires immediate assistance, don't hesitate to contact the Fandango support team via email at customerservice@movietickets.com. Use the Frequently Asked Questions section on the official Fandango website for quicker solutions.

PissedConsumer Club

Contact Information

Fandango Website:

Fandango Help Center:

Corporate Office Address:

Fandango Media, LLC
407 N. Maple Dr., Suite 300
Beverly Hills, California 90210
United States

Fandango Customer Service Reviews

1.2 / 5
Bad
Semone Ruu
We could not get our cards to work
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

We called customer service and we had the best young lady that helped us she did a great job and was very patient with us we thank her so much

Read full review
Guest-5485346
Refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.6

Im still waiting to be contacted from corporate,
Whether or not if Im gonna get a refund.
I explained to to customer service that when we purchased our tickets we went to go see our movie and the scan code did not work, so I tried to cancel to get a refund online before the movie started, was told online it was too late for that. We had to re-purchased tickets from the movie theater we were at to see the movie, I received no help online, when the problem occurred.

We should be able to get a refund if your barcode/ scan code didn't work at the theater, that is an error online. So when I called to explain
The situation Fandango was not helpful
I was told I most likely wont get my refund, and that corporate will have to get in contact with me by email.

Which I have not been contacted by corporate at this time. I'm frustrated with lack of customer service from Fandango.

Read full review
Timothy R Xct
Ripped off

Woodhaven 2 movies went to wrong one and had the other movie start and to late for a refund called customer service not very helpful speaks little English how convent Im one of them pissed off customers who definitely will never use your service again last 25dollars Ill spend Im positive you have many customers like that remember the customer is always right not in your world enjoy your app has been deleted

Read full review
Guest-5338147
Refuse to pay convenience fee or refundable fee
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Fandango and AMC have absolutely terrible customer service. Wait, I am being too tolerant. If you try to actually speak to a real person at either, you will soon realize that neither actually has any customer service.

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How Good is Fandango's Customer Service?

Cortlyn Mqn
Cortlyn Mqn
Feels Satisfied | Mar 22, 2024

Very very satisfied

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Karen T Fft
Karen T Fft
Feels Disappointed | Jan 11, 2024

Horrible. I got a Fandango $25 gift card for Christmas and it didn’t work.

Read full quote
Mosiah Qdv
Mosiah Qdv
Feels Disappointed | Dec 30, 2023

Families flight got canceled didn’t $98 on Beyoncé tickets they wouldn’t refund or credit! Horrible customer service with attitude

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Kadejah Wgo
Kadejah Wgo
Feels Satisfied | Dec 27, 2023

Very kind and helpful

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Nicholos Ajs
Nicholos Ajs
Feels Satisfied | Nov 26, 2023

Very Good

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Aizik Gtb
Aizik Gtb
Feels Disappointed | Nov 25, 2023

lousy

Read full quote

Summary of Fandango Customer Service Calls

2.6K TOTAL
CALLS
02:48 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fandango?

Refund Question:

  • “Need refund”
  • “Refund”
  • “Not receive refund”

Cards Question:

  • “Gift card code is not on the card”
  • “Gift card not working”
  • “Gift card issue”

Request for Information Question:

  • “How to apply my credit toward a different show”
  • “Support”
  • “No ticket confirmation”

Payments and Charges Question:

  • “Over charged my card”
  • “Dispute a transaction”
  • “You didn't give me the senior discount and when I registered, you didn't give me the points for the tickets I bought”

Return/ Replace Question:

  • “Exchange credit not adde.”
  • “Change tickets”
  • “Change date”

Shipping and Delivery Question:

  • “Not received compensation email”
  • “Bought theater tickets but theater never received your email & sold tickets to someone else!!”
  • “I didn't get the email with ticket”

Account Question:

  • “Login accounr”
  • “My account wont work error code 429”
  • “Everything is gone and now can't login”

Activation/ Cancellation Question:

  • “Need to cancel an adult ticket for Trolls”
  • “CancelMy tickes”
  • “Cancel mtvticket or refund”

Product/ Service Question:

  • “I was buying tickets using my Fandango gift cards when I was having issues & my time timed out. I would like to talk to someone”
  • “Find tickets”
  • “Can't find tickets I purchade”

Website/ Application Question:

  • “Ticket/website difference”
  • “Site not working”
  • “Unable to purchase tickets on your website”

Staff Question:

  • “Customer service”
  • “Worst customer service ever experienced. Took my money and didn't give a *** about it. Rude and very unprofessional. Will never use Fandango again and will definitely tell people not to use them as well.”
  • “Trouble with Customer Service”

Other Question:

  • “Tickets”
  • “Vudu fail”
  • “An unexpected error”

About

Related Companies

FandangoNOW, VUDU, Rotten Tomatoes, MovieTickets com, Flixster

Summary

Fandango is the largest moviegoer destination in the United States. The company offers tickets to over 16,000 movies. Fandango does its best to keep consumers in the steam of all movie news and events. The company provides customers with movie trailers, fan reviews, news, film clips and interviews with celebrities. Fandango gives customers an opportunity to choose a movie and buy tickets beforehand. Company's official website also offers a great section of pictures in galleries feature and celebrity galleries, a great assortment of gifts and collector cards. Fandango offers a great variety of souvenirs for movie fans. Fandango guarantees customers high quality services.

Fandango reviews and complaints

Fandango is ranked 61 out of 285 in Tickets category

Area Served

USA

Payment Methods

PayPalVISAMasterCard

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